Windows 10: win 10 PC will not find my USB powered external HDD.

Discus and support win 10 PC will not find my USB powered external HDD. in Windows 10 Drivers and Hardware to solve the problem; *Sad G'day to all, I recently bought a new PC with win 10 on board. I now find that I want to retrieve some data from my old PC which is unserviceable.... Discussion in 'Windows 10 Drivers and Hardware' started by MaurieT, Sep 29, 2015.

  1. MaurieT Win User

    win 10 PC will not find my USB powered external HDD.


    *Sad G'day to all, I recently bought a new PC with win 10 on board. I now find that I want to retrieve some data from my old PC which is unserviceable.
    I purchased a 22 pin sata to usb cable. When plugged in I find the Device manager will not find this new drive. The led's on the cable light up but the drive is not running.
    The old HDD is a 3.5" unit which ran on win 7. the old drive is a Samsung HD502HJ/b (part No.) and is in working condition.
    I am wondering if it requires a driver of its own? Or something a more diverse problem like a usb 2.0 or 3.0 conflict, maybe.
    I am quite elderly and would appreciate any help from a kind person willing to help.
    Thanking you in anticipation, . *sarc

    :)
     
    MaurieT, Sep 29, 2015
    #1
  2. NoroSR Win User

    External hard drive auto-sleep problem is back again in Windows 10

    I fought with similar problem after the latest Win 10 update with my 2 WD USB 3 HDD (4 and 6 TB), I deleted and reinstalled the all USB drivers, changed the all Power setting and finaly found a successful (and quite strange) solution for me - I found out,
    that problem of disconnected drives (both at once) always happened at the moment when monitor goes to the Sleep mode (Sleep mode for PC, HDDs and the all USB devices was set to Never) and at the wake up of monitor, both external drives appeared again. So I
    set monitor Sleep mode to never and everything works again now, I can even setup HDDs and USB devices for Sleep and it works normally, I really don´t understand a connection between monitor (connected via Display port on external NVidia GeForce 1080 video
    card) and USB HDDs (connected directly to the USB ports in my HP Workstation...
     
    NoroSR, Sep 29, 2015
    #2
  3. HDD disappear when used

    I have strange problem with Win 10. I have SSD and HDD setup. When I try to copy to HDD, it copy some files and then the drive disapperar form Task manager (not from the explorer) and speed drop to 0. It affect even external HDDs connected via USB 3.0
    and even network HDD.. After restart disk is not visible, only thing that helps is turn off PC and turn off power switch. After it the HDD acts as normal, but when i try again to copy (other) data, it write some of them than again, speed drop to 0 and HDD
    disappeared.
     
    Hades Mefisto, Sep 29, 2015
    #3
  4. win 10 PC will not find my USB powered external HDD.

    If you go into the folder where your photos music is stored and click on this pc does it show up in there if it does then try and open it by right clicking it as that is how I do it on my laptop with an old hard drive I have that I use as backup.
    Please let me know how you get on as I am a senior citizen myself but been helping and running computer for a number of years
     
    hTconeM9user, Sep 29, 2015
    #4
  5. Hello there! MaurieT Welcome to the Ten Forums!

    As I understand you bought a USB to Sate type cable that lights up but the drive doesn't do anything? Did you connect any power cable like the 12v 15pin Sata power connector from an external power supply for example? If you only connected a data conversion cable the drive itself isn't powered up in order to be detected properly.

    You have two options for seeing this solved quickly. You can either buy a regular self contained external enclosure powered directly by usb or having a separate ac adapter or see the drive installed internally on the new machine where you then simply connect a data cable you added in along with using one of the connectors from the power supply.

    Once the drive is receiving power your next step will be to right click on the Start button to select the "Disk Management" option. Once the screen for that finishes loading up you go upto the menu bar and click on the "Actions" optoin to select the "rescan disks" if not finding the new volume displayed.

    This will refresh the total number of drives shown where you then need to see the new drive initialized. You may have to click on the square block at the left side next to the drive's volume while simply right clicking on it to use the "Change drive letter" option should be enough for that. Since optical drives usually take up the D and E drive letters and second OS drives like F and G you can easily assign H often used by flash drives or virtual cd rom drives, J or K are good since those are rarely taken!
     
    Night Hawk, Sep 29, 2015
    #5
  6. topgundcp Win User
    The cable you bought 22 Pin to Sata cable only works with 2.5" HD/SSD which draw the 5V DC from the USB port. Your Samsung HD is a 3.5" which requires both 5V & 12V. You'll need to get a cable with an external power adapter such as the one shown below:
    Amazon.com: Anker® USB 3.0 to SATA 3ft Converter Adapter Cable for 2.5 inch/3.5 inch Hard Drive Disk HDD and SSD, Power Adapter included: Electronics
    NOTE: For 2.5" HD/SSD. You don't need to use the external power adapter & this converter is backward compatible with USB 2.0

    win 10 PC will not find my USB powered external HDD. [​IMG]
     
    topgundcp, Sep 29, 2015
    #6
  7. Joergi Win User
    I agree this most likely is a problem with power supply. If the disc as you say is not spinning up, then Windows most likely does not identify it. I don't know, what type of cable you bought exactly - however, some case manufacturers solve this problem by selling their cases with a Y-cable: One connection for the drive on the one end and two connections for two USB ports on the other. Should the drive not get enough power to spin up, if you connect one of the USB ports, then you also connect the second.
     
    Joergi, Sep 29, 2015
    #7
  8. win 10 PC will not find my USB powered external HDD.

    me too. I concur with the others. This sounds to me as well like its power supply issue rather than with the drive itself. Especially if it worked just fine under windows 7. I would try and get what topgun above suggested to get and see if something like that resolves the issue.
     
    Matt Siegel, Sep 29, 2015
    #8
  9. I've had a USB 2.0 USB/Firewire IDE/SATA external enclosure in used now for several years. It takes EIDE as well as Sata II+III drives having the connectors for each type and offers an on/off switch as well as self contained. That model is still available in black however while I got in blue.


    win 10 PC will not find my USB powered external HDD. [​IMG]


    Amazon.com: Acomdata Samba USB 2.0 3.5-Inch IDE/SATA Hard Drive Enclosure SMBXXXU2E-BLK (Black): Electronics

    I wish I had seen the Sambient enclosure however since is fan cooled since that also takes IDE drives I need to access from old cases at times. That offers eSata as well as usb there.


    win 10 PC will not find my USB powered external HDD. [​IMG]


    Amazon.com: Sabrent USB 2.0/ESATA TO 3.5 Inch IDE or SATA/SATA II Aluminum Hard Drive Enclosure Case with Cooling Fan (EC-UEIS7): Electronics

    You might prefer something like this over simply having the wires hanging around with the drive itself simply laying around loose and unprotected.
     
    Night Hawk, Sep 30, 2015
    #9
  10. MaurieT Win User
    Hi Topgundcp, thx for your reply. I tried to buy one of these cables but Amazon will not send to Australia. I understand all you stated and think this is the answer. Can you think of anyone or anywhere else I can but this cable as it doesn't seem to be available on AU. I found one site but it only took me back to Amazon. Thanks again, cheers and beers,
     
    MaurieT, Sep 30, 2015
    #10
  11. You'll have to go by what the vendors where you are carry as a rule or who can ship to you. It would best to look to see who has what available. All we can do is make suggestions for you to consider.
     
    Night Hawk, Sep 30, 2015
    #11
  12. topgundcp Win User
    Too bad you could not get one shipped to AUS. FYI, not all the USB - Sata interfaces are the same. I like this one because it supports high capacity HD (4TB) and the power adapter is small compared to the others.
    Using an enclosure is OK for occasional use, not for continous use because there is not enough air flow inside the enclosure and hence will shorten the life of the HD. In addition, if you have more than one HD's, you'd have to open the enclosure to swap it.

    However, The simpliest way for you now is just open the case. Look for an extra power connector from the PSU, I am sure there's couple extras in there then use a Sata cable to connect the HD to the Mother board. Boot up the PC and it should find the HD and automatically installs the driver for it. Here's an example from youtube on how to do it:
    NOTE: You need not to have the HD installed in the bay, just leave it hanging outside is OK unless you want to permanently install the drive as a spare in you PC.
    [youtube]3a9n7G4q30M[/youtube]
     
    topgundcp, Sep 30, 2015
    #12
  13. win 10 PC will not find my USB powered external HDD.

    4GB? or 4TB! is what you meant to say there I assume. I know about heat inside those and why I initially suggested the internal install while also wishing I had seen one like the second eSata/usb over the usb/Firewire with the fan option! Drives get real warm and why I only the Acomdata for heavy transfers and removable backup only between the two desktops here. I actually had the drive used in the one here installed internally more then once first on an old Vista case before getting the enclosure and before going for the two Sata 3 1tb drives I've had in the present build for the last 5yrs.!

    With the case here once you unplug the 120mm fan cooler in the front of each 3 drive hard drive bay that pulls out once you remove all 8 thumbnail type fasters you simply put the four drive screws in and slide the cage back in. With other cases you have to reach inside to slide the drive in trying to work past the cables already in use.

    With a good quality phillips head screwdriver not no cheapo crap tool that is mismatched or ends up strippiing the head of the fasteners you snug them in slower to allow slack in order to get the drive even on both sides. You will want the matching size as well to avoid any of that.

    Never overtighten fasteners on drives especially optical drives as that can damage them as well as the expansion and contraction seen from heating up and cooling off over time! The same size fasteners for optical drives are used on hard drives as well. So it helps to hold onto spares when possible in case you lose one or two if you need to swap drives out some time.
     
    Night Hawk, Oct 1, 2015
    #13
  14. MaurieT Win User
    Hi again Topgundpc, I have been lucky enough to locate a system very much like the one on Amazon.
    USB 3.0 to 2.5" 3.5" IDE SATA HDD Hard Disk Drive DVD-ROM OTB Converter Adapter

    It has the separate 12v power supply to power the SATA HDD. This type is good for me, as I do not wish to install the HDD in the PC, just get some data from the drive onto my new PC. I found it on ebay in Sydney Australia and it has free postage, so it is a win, win situation for me. I will let you know at a later date how I got on. My info maybe of some value to some other user?.

    Thanks again for your kind help, its very much appreciated.

    Cheers Maurie. KnockaT


     
    MaurieT, Oct 1, 2015
    #14
  15. Night Hawk, Oct 1, 2015
    #15
Thema:

win 10 PC will not find my USB powered external HDD.

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