Windows 10: Win 10 photos : "we can't open this file"

Discus and support Win 10 photos : "we can't open this file" in Windows 10 Support to solve the problem; I have a strange issue with a particular animated gif file. Windows photo can play other animated gifs just fine, but for some reason, it cannot play... Discussion in 'Windows 10 Support' started by Question, Jul 28, 2020.

  1. Question Win User

    Win 10 photos : "we can't open this file"


    I have a strange issue with a particular animated gif file. Windows photo can play other animated gifs just fine, but for some reason, it cannot play this one.

    The file is NOT corrupt, i can open it just fine if i use firefox or another browser for example. But for some reason, windows photo cannot open it properly. When i try, the image appears for a split second in windows photos and then is replaced by the error message : "we can't open this file". There is no explanation as to why.

    The weirder thing is that this is the same file that I was able to open with windows photos before i lost my SSD and had to redownload it from the net.

    I have tried repairing/resetting windows photos but it makes no difference. Also tried redownloading the file, but it made no difference. Windows photos won't open it properly.

    Does anyone have any suggestions on how to get windows photos to open the file properly?

    I can upload the animated gif here but it might be considered NSFW.

    :)
     
    Question, Jul 28, 2020
    #1

  2. Win 10 photos : "we can't open this file"

    I have a strange issue with a particular animated gif file. Windows photo can play other animated gifs just fine, but for some reason, it cannot play this one.

    The file is NOT corrupt, i can open it just fine if i use firefox or another browser for example. But for some reason, windows photo cannot open it properly. When i try, the image appears for a split second in windows photos and then is replaced by the error
    message : "we can't open this file". There is no explanation as to why.

    The weirder thing is that this is the same file that I was able to open with windows photos before i lost my SSD and had to redownload it from the net.

    I have tried repairing/resetting windows photos but it makes no difference. Also tried redownloading the file, but it made no difference. Windows photos won't open it properly.

    Does anyone have any suggestions on how to get windows photos to open the file properly?

    I can upload the animated gif here but it might be considered NSFW.
     
    Question2009th, Jul 29, 2020
    #2
  3. unable to open jpg in windows 10 "we can't open this file"

    Hello,

    There are several ways to open an image file in Windows 10. If a photo cannot be viewed using the
    Photo App, we suggest opening it using a different app. The steps below will help you
    set Photo Viewer as your default image viewer:

    • Press Windows Key + S and enter default programs. Select
      Default Programs
      from the list.
    • Select Set your default programs.
    • Select Windows Photo Viewer and click the Set this program as default.
    • Click OK to save changes.

    After setting Photo Viewer as your default image viewer, open those
    .JPG files and see if the issue still occurs.

    Should you have further questions, feel free to post them on this thread.
     
    Jefferson Ore, Jul 29, 2020
    #3
  4. Ztruker Win User

    Win 10 photos : "we can't open this file"

    Ztruker, Jul 29, 2020
    #4
Thema:

Win 10 photos : "we can't open this file"

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