Windows 10: [Win 10 PRO] Fresh install - Adobe creative cloud cannot acces Adobe servers

Discus and support [Win 10 PRO] Fresh install - Adobe creative cloud cannot acces Adobe servers in Windows 10 Customization to solve the problem; So, first things first. I used to have a Win 10 home edition where I use Adobe PS and Lightroom with the creative cloud app. All of a sudden, perhaps... Discussion in 'Windows 10 Customization' started by Octavian_i, Jun 26, 2020.

  1. [Win 10 PRO] Fresh install - Adobe creative cloud cannot acces Adobe servers


    So, first things first. I used to have a Win 10 home edition where I use Adobe PS and Lightroom with the creative cloud app. All of a sudden, perhaps after the 2004 update, the creative cloud desktop app pops a message that says Cannot reach adobe servers.

    OK, I got in touch with Adobe support, I had a remote session with one of their guys, he tried everything: firewall, user settings, windows defender, reinstalling adobe creative cloud, we spent around 45 minutes in that session. The only conclusion was to change to a new admin user profile. That was the only thing that worked.

    So, I thought to upgrade to Win 10 pro. Fresh install of the SO, and I have the same issuse, after I install the app.

    I already read every helppage regarding this issue on the adobe site, and they claimed it is a Windows issue. Can anybody shed some light in this matter?

    :)
     
    Octavian_i, Jun 26, 2020
    #1
  2. MarkSeton Win User

    Adobe Creative Cloud

    I have used Adobe and their creative cloud service on my home PC for many years without incident. The PC works well and I have had no issues until recently. The windows update before last stopped the Adobe Creative Cloud connecting to the Adobe server.
    I rectified this by stepping back the Windows Update and then reapplying it - all was well. Following the last windows update the exact same thing happened but I didn't realise soon enough and there was no step back available before the update.

    I have contacted Adobe on this and I have had literally 5 different technicians trying to rectify this for over 12 hours over the last week and still we cannot get PC to connect to the Adobe servers. We have tried everything!!

    Before I go for the nuclear option of reinstalling Windows 10 entirely hoping that this will rectify the issue does anyone have any suggestions
     
    MarkSeton, Jun 26, 2020
    #2
  3. Andre Da Costa, Jun 26, 2020
    #3
  4. Hab2014 Win User

    [Win 10 PRO] Fresh install - Adobe creative cloud cannot acces Adobe servers

    Adobe Creative Cloud

    Hello,

    I have adobe creative cloud installed in my system but I dont need it anymore because I dont have the password and Email to sign in. apparently there is one application installed on my system (Photoshop CC) from it and whenever I try to uninstall it, It
    would ask me to uninstall the App (photoshop cc) first then the Adobe Creative Cloud would be uninstalled however I dont have the password and Email to get into the ACC to remove the application. is there anyway I can remove this. pleas help.

    **Post has been moved by the moderator to the appropriate category**
     
    Hab2014, Jun 26, 2020
    #4
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[Win 10 PRO] Fresh install - Adobe creative cloud cannot acces Adobe servers

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