Windows 10: win 10 recovery drive

the recovery drive deleted my data drive without prompting me


I am saying this for the sake of clarity - that I did not choose a wrong option


I created a recovery drive with the understanding that it would recover the operating system


it did not recover the operating system. it targeted my data drive, and destroyed it


specifically, I have a ssd ( c:\ ) with win 10 on it, and restore should have only affected this drive. instead it targeted my sata data drive ( d:\ )


so I called and talked to one of the managers mridul and tried to explain to him that this is a problem for Microsoft, but he didn't understand what my complaint was. my case number for this problem is 1440961691


if Microsoft would have explained that the purpose of the recovery drive is to destroy all the data from my computer, I would never have created it. I was under the impression that creating a recovery drive would provide me with a tool for managing my operating system. instead it created a defective tool that didn't tell me what it was targeting


*** Email address is removed for privacy ***

:)

 

WIn 10 recovery drive creation does not work

Hello Jackie,

As you are facing issues in accessing USB drive to recovery the data, try the below troubleshooting steps and check if it helps.

I suggest you to connect the USB drive to different ports and check if it is working fine. This will let us know if the issue is with the port.

Also, try to connect the drive to different computer and check if it is detected, this will let us know if the issue is with the drive.

If the drive is working fine, try the below troubleshooting steps and check.

Step 1: If the device is not detected on your computer try to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Create a Recovery Drive?

Hi Kaspaz,

Let us first check the recovery drive creation process that you have done. Below is a step by step process of creating a recovery drive:

• From the taskbar, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.
• When the tool opens, make sure Back up system files to the recovery drive
  is selected and then select Next.
• Connect a USB drive to your PC, select it, and then select Next > Create.
  A lot of files need to be copied to the recovery drive, so this might take a while.
• When it’s done, you might see a Delete the recovery partition from your PC
  link on the final screen. If you want to free up drive space on your PC, select the link and then select
  Delete. If not, select Finish.

If you have done the same steps above and the rest of your file is still not showing.
Please post back some details:

• Which drive are you referring to?
• Can you send us a screenshot of what you are seeing?
• Besides creating a recovery drive, have you done any other changes on your computer?
• What is the make and model of your USB hard drive device?
• Have you tried plugging it on another port?
• What is the current version and build number of your Windows 10 Computer? To know these details, follow the steps below:
  • Select the Start button.
  • Type About your PC.
  • Press Enter to find out the version and build number of your Windows 10 PC.

Let us know the result after performing the troubleshooting steps and if your concern was left unresolved, kindly get back to us with the answers to our inquiry, so that we can assist you further.

 

Win 10 Create Recovery Drive process fails to find thumb drive

After formatting a 4GB thumb drive and launching the Create Recovery Drive process via the Win 10 Control Panel Recovery option, it fails to list an available drive. Instead, it cranks for about 30 seconds and comes back with,

We can't create the recovery drive

A problem occurred while creating the recovery drive.

I've tried plugging the USB drive into both a 2.0 and 3.0 USB port: No difference.

I've tried inserting a fresh disc into my DVD drive: No luck there either.

I've created a Win 10 ISO file and re-installed the OS: No help.

Running out of ideas...