Windows 10: Win 10 Your Phone app won't send photos

Works fine with text messages, but just says "Sending..." when a photo is attached. Eventually times out. Any suggestions? Thanks.

:)

 

iPhone won,t connect win 10 Pro

 

iPhone won,t connect win 10 Pro

 

Photos App won't recognize my Windows Phone

Hi,

We appreciate you for being a part of Windows 10.

I understand that the Photos app is not recognizing the Windows phone even though you can import the photos from the Windows phone through File explorer.

Before proceeding, we need more information to help you better.

• 
  Did you tried to connect the Windows Phone to the other USB port and check to isolate the issue?
  
• 
  Is this the first time you are facing this issue with the Photos app after installing Windows 10?
  

Kindly follow the below steps and check if it helps to fix the issue.

Step 1:

As you are able to import the photos from your phone through the File explorer, follow the below steps and check if it helps.

• 
  Make a folder called "testslide" (or whatever in File explorer)
  
• 
  Put 3 or 4 images which you have imported from the Windows phone to File explorer into the
  testslide folder.
  
• 
  Open Photos app, click on
  Setting (gear symbol) at the left bottom corner).
  
• 
  Choose Add a folder under the Sources.
  
• 
  Find this "testslide" folder and add the respective folder.
  
• 
  Now check whether the Photos app is showing the photos from the selected folder.
  

Note: Try to turn off the option
Show my cloud only content from One Drive in the Photos app settings menu and check to isolate the issue.

If the issue persists, follow the below step.

Step 2:

I suggest you to run the Windows apps troubleshooter and check if it helps. Follow the below link to run the troubleshooter.

Run the troubleshooter for Windows apps


http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Reference: I suggest you to refer to the section If your PC can’t find your device in the below article and check if it helps.

Import photos and videos from a camera, phone, or DVD

http://windows.microsoft.com/en-au/windows-8/import-photos-videos#troubleshooting

The steps for Windows 8.1 applies to Windows 10 also.

I hope the above information helps. Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.