Windows 10: Win10 - BSOD on connecting an old external Hard Disk -...

Discus and support Win10 - BSOD on connecting an old external Hard Disk -... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I'm getting BSOD on connecting one of my old external hard disk. This issue happens only when connecting this hard disk - all other connections... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by sivas6, Feb 9, 2020.

  1. SIVAS6
    sivas6 Win User

    Win10 - BSOD on connecting an old external Hard Disk -...


    Hi,


    I'm getting BSOD on connecting one of my old external hard disk. This issue happens only when connecting this hard disk - all other connections work.

    Below is the error details I got from WinDbg.


    DUMP_TYPE: 2



    BUGCHECK_P1: ffffffffc0000005



    BUGCHECK_P2: fffff80121245c32



    BUGCHECK_P3: ffffd18862c36f08



    BUGCHECK_P4: ffffb181aae5f930



    EXCEPTION_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



    FAULTING_IP:

    nt!ExFreeHeapPool+b2

    fffff801`21245c32 488b5810 mov rbx,qword ptr [rax+10h]



    EXCEPTION_RECORD: ffffd18862c36f08 -- .exr 0xffffd18862c36f08

    ExceptionAddress: fffff80121245c32 nt!ExFreeHeapPool+0x00000000000000b2

    ExceptionCode: c0000005 Access violation

    ExceptionFlags: 00000000

    NumberParameters: 2

    Parameter[0]: 0000000000000000

    Parameter[1]: ffffffffffffffff

    Attempt to read from address ffffffffffffffff



    CONTEXT: ffffb181aae5f930 -- .cxr 0xffffb181aae5f930

    rax=ad2a2917c2c00000 rbx=0000000000000480 rcx=0000000000000000

    rdx=fffff80121200000 rsi=ad2a2917c2c7925d rdi=a2e64eada2e64ead

    rip=fffff80121245c32 rsp=ffffd18862c37140 rbp=ffffd805542ed001

    r8=0000000000000000 r9=0000000000000000 r10=fffff8012156f0a0

    r11=fffff780000003b0 r12=ffff800000000000 r13=fffff801257e1000

    r14=0000000000000000 r15=fffff8011ded0008

    iopl=0 nv up ei ng nz na po nc

    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00250286

    nt!ExFreeHeapPool+0xb2:

    fffff801`21245c32 488b5810 mov rbx,qword ptr [rax+10h] ds:002b:ad2a2917`c2c00010=????????????????

    Resetting default scope



    CPU_COUNT: 8



    CPU_MHZ: af8



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 9e



    CPU_STEPPING: 9



    CPU_MICROCODE: 6,9e,9,0 F,M,S,R SIG: 8E'00000000 cache 8E'00000000 init



    BLACKBOXBSD: 1 !blackboxbsd





    BLACKBOXNTFS: 1 !blackboxntfs





    BLACKBOXPNP: 1 !blackboxpnp





    BLACKBOXWINLOGON: 1



    CUSTOMER_CRASH_COUNT: 1



    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



    PROCESS_NAME: System



    CURRENT_IRQL: 2



    FOLLOWUP_IP:

    nt!ExFreePool+9

    fffff801`2156f0a9 4883c428 add rsp,28h



    BUGCHECK_STR: AV



    READ_ADDRESS: fffff801217733b8: Unable to get MiVisibleState

    Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd

    ffffffffffffffff



    ERROR_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



    EXCEPTION_CODE_STR: c0000005



    EXCEPTION_PARAMETER1: 0000000000000000



    EXCEPTION_PARAMETER2: ffffffffffffffff



    ANALYSIS_SESSION_HOST: DESKTOP-PFCC4FQ



    ANALYSIS_SESSION_TIME: 02-09-2020 22:50:57.0561



    ANALYSIS_VERSION: 10.0.18362.1 x86fre



    LOCK_ADDRESS: fffff80121662980 -- !locks fffff80121662980



    Resource @ nt!PiEngineLock 0xfffff80121662980 Exclusively owned

    Contention Count = 23

    Threads: ffffd80552978040-01<*>

    1 total locks



    PNP_TRIAGE_DATA:

    Lock address : 0xfffff80121662980

    Thread Count : 1

    Thread address: 0xffffd80552978040

    Thread wait : 0x6235



    BAD_STACK_POINTER: ffffb181aae5f0c8



    LAST_CONTROL_TRANSFER: from fffff801213dade4 to fffff801213c14e0



    STACK_TEXT:

    ffffd188`62c37140 fffff801`2156f0a9 : 00000000`00000001 00000000`00000001 ffffd805`516939b0 01000000`00100000 : nt!ExFreeHeapPool+0xb2

    ffffd188`62c37260 fffff801`1dec4767 : 00000000`00000001 ffffd805`00000000 00000000`00000800 ffffc189`a6efc700 : nt!ExFreePool+0x9

    ffffd188`62c37290 fffff801`1dec45fb : ffffd805`542ed2c8 ffffd805`542ed050 ffffd805`52c84e00 ffffd805`542ed9e0 : uaspstor!UaspFreeResources+0x15f

    ffffd188`62c37310 fffff801`257ba018 : ffffd805`542ed268 fffff801`257b4f41 00000000`00000000 00000000`00000000 : uaspstor!UaspFreeAdapterResources+0xb

    ffffd188`62c37340 fffff801`257f404a : 00000000`00000000 ffffd805`542ed260 00000000`00000000 00000000`00000000 : storport!RaCallMiniportFreeResources+0x40

    ffffd188`62c37370 fffff801`257b6d76 : ffffd805`52c84e30 ffffd805`542ed1a0 ffffd805`52c84e30 ffffd805`51364010 : storport!RaDeleteMiniport+0x12

    ffffd188`62c373a0 fffff801`257f3478 : ffffd805`542ed1a0 ffffd805`542ed050 ffffd805`52c84e30 ffffd805`51364010 : storport!RaidDeleteAdapter+0x9a

    ffffd188`62c373d0 fffff801`257a9c67 : ffffd805`51364010 00000000`00000002 00000000`c0000056 fffff801`219072a9 : storport!RaidAdapterRemoveDeviceIrp+0x6c

    ffffd188`62c37400 fffff801`2578679e : 00000000`00000020 fffff801`21304e6e ffffd805`542ed050 00000000`00000000 : storport!RaidAdapterPnpIrp+0x18693

    ffffd188`62c374a0 fffff801`21231f79 : ffffd805`542ed050 ffffd188`62c37580 ffffd188`62c375e0 00000000`69706e04 : storport!RaDriverPnpIrp+0x8e

    ffffd188`62c374e0 fffff801`2183eea4 : ffffd188`62c37580 ffffd805`542ed050 ffffd188`62c375e0 ffffd805`51364010 : nt!IofCallDriver+0x59

    ffffd188`62c37520 fffff801`2192cf4a : 00000000`00000002 ffffd805`536c4cc0 ffffd805`50edc9f0 ffffd805`50edc9f0 : nt!IopSynchronousCall+0xf8

    ffffd188`62c375a0 fffff801`21370ea0 : ffffc189`aee277b0 ffffd805`536c4cc0 00000000`0000000a 00000000`00000000 : nt!IopRemoveDevice+0x106

    ffffd188`62c37660 fffff801`2192c8ff : ffffd805`536c4cc0 fffff801`00000018 00000000`00000000 fffff801`21662960 : nt!PnpRemoveLockedDeviceNode+0x1ac

    ffffd188`62c376c0 fffff801`2192c59a : ffffd805`536c4cc0 ffffd188`62c37740 00000000`00000018 00000000`00000000 : nt!PnpDeleteLockedDeviceNode+0x8b

    ffffd188`62c37700 fffff801`2192de81 : ffffd805`50edc9f0 00000000`00000002 ffffd805`52f6f310 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0x76

    ffffd188`62c37780 fffff801`2192bcc4 : 00000000`00000000 ffffd188`62c37800 ffffd805`50edc9f0 00000000`00000000 : nt!PipRemoveDevicesInRelationList+0x8d

    ffffd188`62c377d0 fffff801`2192b6a1 : ffffd805`52f6f310 00000000`00000001 ffffd805`52f6f310 00000000`00000000 : nt!PnpDelayedRemoveWorker+0x114

    ffffd188`62c37810 fffff801`21370984 : 00000000`00000000 00000000`00000001 00000000`00000000 ffffd805`536c4cc0 : nt!PnpChainDereferenceComplete+0xfd

    ffffd188`62c37840 fffff801`2192ae4a : 00000000`00000001 ffffd188`62c37949 00000000`00000003 00000000`00000001 : nt!PnpIsChainDereferenced+0xac

    ffffd188`62c378c0 fffff801`218fdeca : ffffd188`62c37a10 ffffd805`536c4c00 ffffd188`62c37a00 ffffc189`00000001 : nt!PnpProcessQueryRemoveAndEject+0x2a2

    ffffd188`62c379b0 fffff801`2187e828 : ffffc189`aee277b0 ffffc189`abe69ca0 ffffc189`abe69ca0 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0xea

    ffffd188`62c379e0 fffff801`212bd095 : ffffd805`3fca2c30 ffffd805`52978040 ffffd805`3fca2c30 ffffd188`609af990 : nt!PnpDeviceEventWorker+0x2d8

    ffffd188`62c37a70 fffff801`2132a7a5 : ffffd805`52978040 00000000`00000080 ffffd805`3fc99100 000024ef`bd9bbfff : nt!ExpWorkerThread+0x105

    ffffd188`62c37b10 fffff801`213c8b2a : ffffb181`aab57180 ffffd805`52978040 fffff801`2132a750 00000000`00000000 : nt!PspSystemThreadStartup+0x55

    ffffd188`62c37b60 00000000`00000000 : ffffd188`62c38000 ffffd188`62c31000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a





    THREAD_SHA1_HASH_MOD_FUNC: c3468eb4398d02c22cdf44595b4b08b5b7585e97



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 824c737f708d3e7bb50e86ddf8697808a13502e1



    THREAD_SHA1_HASH_MOD: 9e781b1d1c89a16bb93fb705a0c438e861c42570



    FAULT_INSTR_CODE: 28c48348



    SYMBOL_STACK_INDEX: 1



    SYMBOL_NAME: nt!ExFreePool+9



    FOLLOWUP_NAME: Pool_corruption



    IMAGE_NAME: Pool_Corruption



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    IMAGE_VERSION: 10.0.18362.592



    MODULE_NAME: Pool_Corruption



    STACK_COMMAND: .cxr 0xffffb181aae5f930 ; kb



    BUCKET_ID_FUNC_OFFSET: 9



    FAILURE_BUCKET_ID: AV_STACKPTR_ERROR_nt!ExFreePool



    BUCKET_ID: AV_STACKPTR_ERROR_nt!ExFreePool



    PRIMARY_PROBLEM_CLASS: AV_STACKPTR_ERROR_nt!ExFreePool



    TARGET_TIME: 2020-02-09T16:29:36.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 592



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 272



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: 1972-08-22 05:54:00



    BUILDDATESTAMP_STR: 190318-1202



    BUILDLAB_STR: 19h1_release



    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



    ANALYSIS_SESSION_ELAPSED_TIME: 117a5



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:av_stackptr_error_nt!exfreepool



    FAILURE_ID_HASH: {919f7ad7-7d58-1f73-a4f5-b922adf1cbe9}



    Followup: Pool_corruption

    :)
     
    sivas6, Feb 9, 2020
    #1
  2. MICHAEL GALL
    Michael Gall Win User

    External Hard disk contents are not visible.

    Hi Pranoti,

    For us to narrow down your concern with your external hard disk, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
    • Do you hear any clicking sound when connecting your hard disk?

    In the meantime, we suggest that you update all your device driver.

    We look forward to your response.
     
    Michael Gall, Feb 9, 2020
    #2
  3. LIKHITHA V
    Likhitha V Win User
    To connect and old external hard disk, usb and so... Conceptronic & cia

    Hi,



    From the above description, I understand you want to connect an old external hard disk to Asus laptop. Please reply to a few questions asked below for better understanding and further assistance on the issue:


    • When you say “it seems that runs and the machine detect it runs I supose with W95 or 98sed. Error driver etc”, what exactly are you referring to?

    • Are you getting any error code or error message on connecting the external hard drive?

    • What is the exact issue you are facing connecting the hard drive to the laptop?


    Your reply is most important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Feb 9, 2020
    #3
  4. IANMACARTHUR
    IanMacArthur Win User

    Win10 - BSOD on connecting an old external Hard Disk -...

    external hard disk recognition

    external hard disk is listed in device manager but I cannot access the disk etc
     
    IanMacArthur, Feb 9, 2020
    #4
Thema:

Win10 - BSOD on connecting an old external Hard Disk -...

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