Windows 10: Win10 not recognizing camcorder

Trouble getting Win10 to recognize my camcorder. I have connected a Canon ZR300 mini-DV camcorder to my pc using a firewire cable, adapter firewire to thunderbolt, and adapter thunderbolt to thunderbolt over USB-C. I can see the camera called "Canon DV Camcorder" under Imaging Devices in Device Manager. However, I have tried using MS Photos app and several other video import apps in the MS Store, and none of them recognize the camera so that I can import video. Canon does not appear to have any drivers available. Since Win10 recognizes the camera in Device Manager, why can't any of my import software packages see the camera?

:)

 

My laptop doesn't recognize my Camcorder

Hi Bahmani,

This could be caused by an outdated driver or a loose USB port. Kindly tell us if this is the first time that you would connect the camcorder to the computer? Is the camcorder detected under Device Manager? To check, press
Windows key + X on your keyboard. Choose
Device Manager. Look for the camcorder driver under Imaging Devices,
Universal Serial Bus Controller, or Other Devices.

Have you tried connecting the camcorder to another device? Was it detected?

Meanwhile, I suggest that you run Hardware and Devices troubleshooter. Here's how:

1. On the Start menu, type Troubleshoot and then hit
   Enter.
   
2. Under Find and fix other problems, click Hardware and Devices, and then select
   Run the troubleshooter.

Updating the camcorder driver could also help. You can refer to this article on how to update driver in Windows 10.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you with more answers.

 

missing camcorder imaging device "drivers"

Hi John,

Computer sometimes doesn't recognize an external device due to compatibility issue. We suggest that you connect a different camcorder to your computer. Also, try connecting the in question camcorder to other computers. This will help us determine what's
the root cause of the issue.

Let us know what happens after following the suggestions.

 

Windows 10 64bit won't recognize my camcorder via firewire.

Hi Zane,

For us to isolate the concern, kindly answer the following:

• Does you Sharp DV Mini Camcorder works on other computer?
• Have you tried using a different Firewire cable?
• Do you still have any other devices or other Camcorder that can be connected using the Firewire? If so, have you tried connecting them using your Windows 10 computer to check if they will work?
• Have you followed the steps provided by Ramesh.Kumar? If so, kindly provide us the result.
  
• What is happening when you're connecting your Sharp DV Mini Camcorder using Firewire? Are you receiving any error messages

Hope to hear from you soon.