Windows 10: Win10 PIN and password problems . I'm locked out!

I screwed up and cant get in to my Windows account . I was trying to fix another problem that suggested I boot Windows with minimum start up stuff. After I did that, the desktop PC rebooted but instead of asking for my pin number it said something has happened and the PIN option was not available . Options to try again or create a new one loop back to the same something has happened message . It does give me another option, use an outlook.com password ... but I have forgotten that . It gives a forgot password option but when I click on that ... it says please wait and then comes right back to where I was . No other option to get forgot password options . I used another computer to go to outlook.com and create a new password for the forgotten accounts password but that does not work on the PC I need to boot up. I then tried a system restore from the boot menu and it kicked me to asking for my outlook.com password . I then chose the clean install of windows , leaving files alone . That also asked for my outlook.com password . In fact , every option available under trouble shooting requires my outlook password. I know the PIN but there is no option to enter it. Even though I was able to change my outlook.com password , I assume that just changed my windows Outlook account stuff but not a password that is hard coded on the problem PC. Any options ?? I'm using Windows 10. Can I buy a new Windows 10 disc and install over top of my existing Windows ? There are files on the HD that I would still like to retrieve , but I will not mind installing new Windows to get my Asus desktop working again. The Asus did not come with a rescue disc , just a restore option partition on the HD that I am unable to access at the moment.

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Changing from password to pin

Hi Alison,

It's good to know that you want to use the PIN option to sign in to your computer. It's great as well that you've already set up a password, since setting up a password is one of the steps for you to be able to use the
PIN option. Here's the steps on how to set up a PIN:

• Go to Settings.
• Click on Accounts.
• Choose Sign-in options, then click Add under the PIN option.
• Follow the prompt until you finish the setup.

Once done, you may lock your screen and try your PIN in
Sign-in options.

We're looking forward to your feedback.

 

Have PIN for Windows 10 but need Windows password

Hi,

To set up a PIN on your Windows account, we suggest that you follow the steps below:

• Type the word pin in the search box and select
  Set up PIN sign-in.
  
• 
  Under the PIN section, click the
  Add button.
  
• 
  Enter the password for your user account, then click the
  OK button.
  
• 
  Follow the instructions on the screen.
  

Let us know how it goes.