Windows 10: Win10 Pro Black screen crashes

Discus and support Win10 Pro Black screen crashes in Windows 10 Support to solve the problem; Hello Folks, so the PC is brand new and built by me for around 6 months everything has been perfect and running smoothly until i started getting Black... Discussion in 'Windows 10 Support' started by Strangwooduk, Jan 2, 2019.

  1. Win10 Pro Black screen crashes


    Hello Folks,
    so the PC is brand new and built by me
    for around 6 months everything has been perfect and running smoothly
    until i started getting Black screen crashes
    the symptoms are
    no signal displayed on both screen
    rgb lighting crashes
    no sound
    lights on keyboard and mouse both turn off but power still present as charging
    temps were below 45 degrees
    fans still running
    holding power button does nothing

    now i thought this could be down to a PSU issue so i bought a new 850w PSU
    same thing still happens
    maybe ram ?
    so got new ram and still the same thing
    checked all HDDS still the same

    checked windows crash logs
    nothing shows up apart from when i have to turn is off from mains and restart
    it then shows up saying error was not turned off correctly and thats it

    any idea folks ?

    :)
     
    Strangwooduk, Jan 2, 2019
    #1

  2. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jan 2, 2019
    #2
  3. Rose Cal Win User
    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jan 2, 2019
    #3
  4. Remon Ont Win User

    Win10 Pro Black screen crashes

    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link
    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Jan 2, 2019
    #4
Thema:

Win10 Pro Black screen crashes

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