Windows 10: Win10 suddenly putting laptop to sleep when set not to

Discus and support Win10 suddenly putting laptop to sleep when set not to in Windows 10 Performance & Maintenance to solve the problem; I am running Win10 (and have been since I bought this machine back in September), currently up-to-date with the last system & drivers updates on April... Discussion in 'Windows 10 Performance & Maintenance' started by angryemu, Apr 9, 2019.

  1. angryemu Win User

    Win10 suddenly putting laptop to sleep when set not to


    I am running Win10 (and have been since I bought this machine back in September), currently up-to-date with the last system & drivers updates on April 2nd (1 week ago) and the last Win Defender definitions update on 4/8 (yesterday, technically).


    My laptop was working just fine, even after the definitions update...until a short time ago. Suddenly I am finding my computer going to sleep on its own, after very brief periods of inactivity. If I am using an app (for example, right now as I type this in Opera), or if I move the mouse, it does not sleep; however, as soon as I stop it sleeps after anywhere between 2 and 5 minutes, and displays the lock screen upon waking - it's not even allowing enough time for the screensaver to kick in. I thought that maybe my machine had updated and rebooted, so I checked: there has not been an update that triggered this, as it was acting normally after the last update yesterday, which was in the middle of the day and was Windows Defender definitions only (the last system update was a week ago). I have verified that there have been no changes to any of my power, sleep/timeout, or screensaver settings.


    Normal course of events when plugged in, like it is currently: screensaver will start after 10 minutes of inactivity; no lock screen on wake, and no automatic system sleep, hibernate, or shutdown, at any time. I can leave it running all night, which it will with the screensaver running and displaying for those several hours, and simply pick right back up where I left off in the morning, without having to enter my password or PIN.


    I double-checked that my laptop is plugged in and that I didn't accidentally bump it (as my settings DO allow sleep when on battery) - both ends of the power cable are securely plugged in to their respective spots.


    My power settings when plugged in are:

    Screensaver: after 10 mins, no lock screen

    USB selective suspend: disabled (this was necessary to keep my USB keyboard/mouse usable after sleep and without needing to reboot)

    Screen timeout never

    System sleep: never

    System hibernate: never

    Turn off hard disk: never

    Allow hybrid sleep: off

    Intel graphics power plan: maximum performance

    Wireless adapter power saving: maximum performance

    Lid close: do nothing (I have not touched the lid for several days - my laptop is connected to an external monitor (TV) via HDMI, due to having cracked the screen the day after purchase - DOH!)

    Power button: hibernate

    Sleep button: sleep (I have only a power button to my knowledge, and again have not touched in a VERY long time, no need!)

    PCI Express link state power management: off

    Minimum processor state: 100%

    Maximum processor state: 100%

    Turn off display: never


    Again, my system has not received any Windows updates in the last week other than definitions for Windows Defender. It is plugged in, with the battery at 100%. All sleep/hibernate settings and other related power management settings are set to off/never when plugged in. The issue does not occur while using apps or moving the mouse, but does occur while idle, even though it's not supposed to be sleeping at all. I have not installed or updated any software, not even browser plugins or extensions, in the past several days. The issue only began approximately two hours ago, while I was out grabbing a bite to eat at the drive-thru down the street.


    Searching the internet provided only old articles and posts from 2 or more years ago, and exclusively related to upgrading from prior versions of Windows (usually 7, but occasionally 8). I don't want to do a registry edit - and i shouldn't have to - just to fix this random problem that popped up with no obvious trigger or explanation.


    I have rebooted once, which has not fixed the problem. I ran the powercfg command line utility as a couple threads had suggested; I have posted my results below.


    HELP!!!


    Win10 suddenly putting laptop to sleep when set not to 7b3f9308-0d8d-4f86-b3a4-6826596d91bd?upload=true.png

    Win10 suddenly putting laptop to sleep when set not to [​IMG]

    :)
     
    angryemu, Apr 9, 2019
    #1

  2. Display and sleep settings

    Hi,

    In order to help you with the issue about the display and sleep settings, kindly answer the following questions:

    • Have you tried the troubleshooting steps suggested by MVP Andre Da Costa? If you did, what were the results?
    • For us to avoid redundancy of the troubleshooting process, what were the other steps you have done to resolve the issue?

    We look forward to your next post.

    Regards.
     
    Jesrael Bor, Apr 9, 2019
    #2
  3. Argel Obm Win User
    Windows 10 putting laptop to sleep too frequently

    Hi Ian,

    Kindly provide us the following information to better assist you:

    • When did the issue start?
    • Any changes prior to the concern?
    • Does the issue happens only in battery mode or even if it's plugged in?
    In the mean time, access Power & sleep and check if settings are correct. To access
    Power & sleep, follow the steps below:

    • Click the Windows logo (Start button).
    • Click the gear icon (Settings).
    • Select System.
    • Choose Power & sleep.
    We'll be waiting for your response.
     
    Argel Obm, Apr 9, 2019
    #3
  4. davidhk Win User

    Win10 suddenly putting laptop to sleep when set not to

    putting laptop to sleep


    I would like to ask a question or 2 to make sure I have all the facts. I apologise if my questions sound redundant.

    1. How do you turn the laptop to Sleep ? Did you use the Power Options to set the Sleep mode ?
    2. To "wake up" the laptop from sleep, you need to hit one of the keys (any key) from the keyboard. Did you do that ?
    3. Is the battery always inserted to the laptop ?
     
    davidhk, Apr 9, 2019
    #4
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Win10 suddenly putting laptop to sleep when set not to

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