Windows 10: [Windos 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U

Discus and support [Windos 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello there. I have recently been experiencing a few episodes of BSOD while using programs like Adobe Lightroom or Phase One's Capture One Pro. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by gcorreddu, Oct 21, 2019.

  1. gcorreddu Win User

    [Windos 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U


    Hello there.


    I have recently been experiencing a few episodes of BSOD while using programs like Adobe Lightroom or Phase One's Capture One Pro.


    I decided to log in and share the results of my memory dump analysis using WinDbg Preview.


    While this post is related to IRQL_NOT_LESS_OR_EQUAL, I have also had earlier today a case of HYPERVISOR_ERROR. I have both Virtual Machine Platform and Windows Hypervisor Platform turned off since I don't do any work with virtualization.


    I have recently updated to the latest BIOS version for my machine, and going into the BIOS event log the installation is listed as "successful". I have also reinstalled the latest graphic driver from my PC's manufacturer, as that seemed to be the problem for many experiencing such errors in the past, to no avail.


    I am currently undervolting my machine with ThrottleStop 8.70; however, this has been the case for a long time, and the system has thus far been stable.


    I am including a copy of the analysis from my minidump; I can also provide a link to the file, to the full memory dump, and a System Info file, if needed.


    Thanks for your help!


    nt!KeBugCheckEx:

    fffff806`6dbc1220 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffa781`47de6ce0=000000000000000a

    7: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    IRQL_NOT_LESS_OR_EQUAL (a)

    An attempt was made to access a pageable (or completely invalid) address at an

    interrupt request level (IRQL) that is too high. This is usually

    caused by drivers using improper addresses.

    If a kernel debugger is available get the stack backtrace.

    Arguments:

    Arg1: ffffa78147de0fc0, memory referenced

    Arg2: 00000000000000ff, IRQL

    Arg3: 0000000000000000, bitfield :

    bit 0 : value 0 = read operation, 1 = write operation

    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)

    Arg4: fffff8066dbc2bd8, address which referenced memory



    Debugging Details:

    ------------------



    SYMSRV: BYINDEX: 0x6

    c:\symbols*http://msdl.microsoft.com/download/symbols

    win32k.sys

    000000000000000000000000000000008c000

    SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\win32k.sys - path not found

    SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\win32k.sy_ - path not found

    SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/win32k.sys

    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

    SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/win32k.sy_

    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

    SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/file.ptr

    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

    SYMSRV: RESULT: 0x80190194

    DBGHELP: C:\WINDOWS\system32\win32k.sys - OK

    DBGENG: C:\WINDOWS\system32\win32k.sys - Mapped image memory

    SYMSRV: BYINDEX: 0x7

    c:\symbols*http://msdl.microsoft.com/download/symbols

    win32k.pdb

    6481EC65B6915B3085536FB3A16A81D11

    SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb - path not found

    SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pd_ - path not found

    SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/win32k.pdb/6481EC65B6915B3085536FB3A16A81D11/win32k.pdb

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: win32k.pdb from http://msdl.microsoft.com/download/symbols: 863232 bytes copied

    SYMSRV: PATH: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb

    SYMSRV: RESULT: 0x00000000

    *** WARNING: Unable to verify checksum for win32k.sys

    DBGHELP: win32k - public symbols

    c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb

    SYMSRV: BYINDEX: 0x8

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    CI.dll

    E1AF0052dc000

    SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll - path not found

    SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\CI.dl_ - path not found

    SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/CI.dll/E1AF0052dc000/CI.dll

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: CI.dll from http://msdl.microsoft.com/download/symbols: 890472 bytes copied

    SYMSRV: PATH: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll - OK

    SYMSRV: BYINDEX: 0x9

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    Wdf01000.sys

    116A658Ad5000

    SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys - path not found

    SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/Wdf01000.sys/116A658Ad5000/Wdf01000.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: Wdf01000.sys from http://msdl.microsoft.com/download/symbols: 847160 bytes copied

    SYMSRV: PATH: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys - mismatched

    SYMSRV: BYINDEX: 0xA

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    tcpip.sys

    61AE25762ea000

    SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys - path not found

    SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/tcpip.sys/61AE25762ea000/tcpip.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: tcpip.sys from http://msdl.microsoft.com/download/symbols: 2990096 bytescopied

    SYMSRV: PATH: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys - OK

    SYMSRV: BYINDEX: 0xB

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    dxgkrnl.sys

    ACF9ABF2374000

    SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys - path not found

    SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/dxgkrnl.sys/ACF9ABF2374000/dxgkrnl.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: dxgkrnl.sys from http://msdl.microsoft.com/download/symbols: 3591184 bytcopied

    SYMSRV: PATH: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys - mismatched

    SYMSRV: BYINDEX: 0xC

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    afd.sys

    B88DD13Ea7000

    SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys - path not found

    SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/afd.sys/B88DD13Ea7000/afd.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: afd.sys from http://msdl.microsoft.com/download/symbols: 662032 bytes copied

    SYMSRV: PATH: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys - mismatched

    SYMSRV: BYINDEX: 0xD

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    bthport.sys

    7A9D79E2164000

    SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys - path not found

    SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/bthport.sys/7A9D79E2164000/bthport.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: bthport.sys from http://msdl.microsoft.com/download/symbols: 1428992 bytescopied

    SYMSRV: PATH: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys - OK

    SYMSRV: BYINDEX: 0xE

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - path not found

    SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sy_ - path not found

    SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\file.ptr - path not found

    SYMSRV: HTTPGET: /download/symbols/intelppm.sys/8B98A9843e000/intelppm.sys

    SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

    SYMSRV: intelppm.sys from http://msdl.microsoft.com/download/symbols: 223032 bytes copied

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0xF

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x10

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x11

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x12

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x13

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x14

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

    SYMSRV: BYINDEX: 0x15

    C:\Symbols*http://msdl.microsoft.com/download/symbols

    intelppm.sys

    8B98A9843e000

    SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

    SYMSRV: RESULT: 0x00000000

    DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched



    KEY_VALUES_STRING: 1



    Key : Analysis.CPU.Sec

    Value: 3



    Key : Analysis.DebugAnalysisProvider.CPP

    Value: Create: 8007007e on MISFIRE-XPS



    Key : Analysis.DebugData

    Value: CreateObject



    Key : Analysis.DebugModel

    Value: CreateObject



    Key : Analysis.Elapsed.Sec

    Value: 21



    Key : Analysis.Memory.CommitPeak.Mb

    Value: 70



    Key : Analysis.System

    Value: CreateObject





    BUGCHECK_CODE: a



    BUGCHECK_P1: ffffa78147de0fc0



    BUGCHECK_P2: ff



    BUGCHECK_P3: 0



    BUGCHECK_P4: fffff8066dbc2bd8



    READ_ADDRESS: fffff8066df733b8: Unable to get MiVisibleState

    Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd

    fffff8066de2a3c8: Unable to get Flags value from nt!KdVersionBlock

    fffff8066de2a3c8: Unable to get Flags value from nt!KdVersionBlock

    unable to get nt!MmSpecialPagesInUse

    ffffa78147de0fc0



    BLACKBOXBSD: 1 (!blackboxbsd)





    BLACKBOXNTFS: 1 (!blackboxntfs)





    BLACKBOXPNP: 1 (!blackboxpnp)





    BLACKBOXWINLOGON: 1



    CUSTOMER_CRASH_COUNT: 1



    PROCESS_NAME: System



    TRAP_FRAME: ffffa78147de6e20 -- (.trap 0xffffa78147de6e20)

    NOTE: The trap frame does not contain all registers.

    Some register values may be zeroed or incorrect.

    rax=ffffa78147de1000 rbx=0000000000000000 rcx=000000000000000d

    rdx=ffffa08d4008f9d0 rsi=0000000000000000 rdi=0000000000000000

    rip=fffff8066dbc2bd8 rsp=ffffa78147de6fb0 rbp=ffffa08d4008fa50

    r8=0000000000000008 r9=0000000000000000 r10=fffff8066dbc31f0

    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000

    r14=0000000000000000 r15=0000000000000000

    iopl=0 nv up di pl zr na po nc

    nt!KiInterruptSubDispatchNoLockNoEtw+0x18:

    fffff806`6dbc2bd8 440f20c0 mov rax,cr8

    Resetting default scope



    STACK_TEXT:

    ffffa781`47de6cd8 fffff806`6dbd30e9 : 00000000`0000000a ffffa781`47de0fc0 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx

    ffffa781`47de6ce0 fffff806`6dbcf42b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00400a02 : nt!KiBugCheckDispatch+0x69

    ffffa781`47de6e20 fffff806`6dbc2bd8 : ffffa08d`4008fa50 ffffe001`5bae9700 00000000`000003cf ffffe001`5bae9700 : nt!KiPageFault+0x46b

    ffffa781`47de6fb0 fffff806`6dbc3227 : 00000000`00000002 ffffa781`47dc7180 ffffa08d`4008fb00 00000000`00000001 : nt!KiInterruptSubDispatchNoLockNoEtw+0x18

    ffffa08d`4008f9d0 fffff806`6dbc4d2e : 00000000`00000000 ffffa781`47dc7180 ffffa781`47dd8240 00000000`000003cf : nt!KiInterruptDispatchNoLockNoEtw+0x37

    ffffa08d`4008fb60 00000000`00000000 : ffffa08d`40090000 ffffa08d`40089000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x4e





    SYMBOL_NAME: nt!KiInterruptSubDispatchNoLockNoEtw+18



    MODULE_NAME: nt



    IMAGE_NAME: ntkrnlmp.exe



    IMAGE_VERSION: 10.0.18362.418



    STACK_COMMAND: .thread ; .cxr ; kb



    BUCKET_ID_FUNC_OFFSET: 18



    FAILURE_BUCKET_ID: AV_nt!KiInterruptSubDispatchNoLockNoEtw



    OS_VERSION: 10.0.18362.1



    BUILDLAB_STR: 19h1_release



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    FAILURE_ID_HASH: {6ee55d99-c33f-f81c-ff67-9256df0ad69f}



    Followup: MachineOwner

    ---------

    :)
     
    gcorreddu, Oct 21, 2019
    #1

  2. irql_not_less_or_equal windows 10 opening lid laptop (Dell XPS)

    Ok, so how do you suggest I do this?
     
    SenneHoekman, Oct 21, 2019
    #2
  3. mSoluja Win User
    BSOD IRQL_NOT_LESS_OR_EQUAL error

    Hi

    I have many BSOD errors since I've got my new Dell XPS 9550 with windows 10 pro

    here is uploaded latest dmp file 041217-6218-01.dmp

    and here is system information systemInfo.nfo

    I already tried to update drivers and bios to latest version as provided by dell update utility.

    BSODs continue to happen

    Hope you can help me with this
     
    mSoluja, Oct 21, 2019
    #3
  4. mad1394 Win User

    [Windos 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U

    IRQL_Not_Less_Or_Equal

    sigh
    If your computer auto restarts on BSOD find the setting in windows to make it stop.
    Second step is to look for the error code of the BSOD.
    Perhaps easier would be to use an online application such as bluescreen viewer.
    Once you know which driver is causing the problem you can look further into fixing it.
     
    mad1394, Oct 21, 2019
    #4
Thema:

[Windos 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U

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