Windows 10: Windos defender -- virus threat protection -- won't restart

Discus and support Windos defender -- virus threat protection -- won't restart in Windows 10 Support to solve the problem; How does one fix this problem? Windows security virus and threat protection says it needs to be restarted. However, when an attempt is made to restart... Discussion in 'Windows 10 Support' started by smoketoxdoc, Apr 15, 2019.

  1. Windos defender -- virus threat protection -- won't restart


    How does one fix this problem? Windows security virus and threat protection says it needs to be restarted. However, when an attempt is made to restart it, it reports, "Unexpected error. Sorry we ran into a problem. Please try again." Trying again and again gets the same error.

    I do not get this error on four other PCs running Win 10 64 pro.

    Thank you in advance.

    John

    :)
     
    smoketoxdoc, Apr 15, 2019
    #1
  2. JCH54 Win User

    virus and threat protection

    Virus and threat protection has stopped and will not restart, Windows 10 ver 1709, antimalware client ver 4.12.16299.15 . SuperAntiSpyware installed.

    I have tried most of the suggestions from the support pages, all have been ineffective. Any suggestions

    Moved from: Virus and Malware / Windows Defender / Updating Virus and Spyware Definitions / Windows 10
     
    JCH54, Apr 15, 2019
    #2
  3. Cannot turn on Windows Defender virus protection

    I had the same sort of symptoms. In the Windows Security Center, under Virus and threat protection, it said "Your virus & threat protection is managed by your organization."


    Windos defender -- virus threat protection -- won't restart wm5Jc.png


    I note you mentioned the Registry Keys under HKLM/SOFTWARE/Microsoft/Windows Defender. Nice spotting, but it seems like there is another key that is causing the problem for some users.

    Steps to a solution:

    1. Press the Windows key and type "regedit"
    2. On the regedit icon that appears, right-click and select Run as Administrator.
    3. Navigate to the folder located at HKLM\SOFTWARE\Policies\Microsoft\Windows Defender (You can paste this into the address box at the top of the window, or navigate manually using the side directory structure)
    4. In this folder, there are probably two keys. Right-click and Delete the DisableAntiSpyware key.
    5. Exit regedit, and return to the Windows Defender settings screen (refresh it if necessary). Windows Defender should have the scan options available and working.

    Solution adapted from here, with a much more detailed solution here.
     
    MechtEngineer, Apr 15, 2019
    #3
  4. sherinsam Win User

    Windos defender -- virus threat protection -- won't restart

    windows defender virus and threat protection

    i am not able to turn on the virus and threat protection function of windows defender in my windows 10 laptop....

    while i was trying to download one key generator , an additional a software named KOMETA browser also installed without my knowledge.......

    and it changed the startup menu , start icon , and a small gadget deck in my desktop. and i tried a lot to uninstall the kometa browser , atlast i found the solution in malware tips.com . by looking down the procedures, i downloaded Adwcleaner to remove
    adwares , at that time windows defender virus and threat protection went off.... i also downloaded Malwarebytes to remove the browser ads... and i uninstalled both software . and when tried to scan my laptop with windows defender , it asked me to restart
    virus and threat protection , but when i tried to restart it , showed a dialogue box reading "Unexpected error. Sorry, we ran into a problem. Please try again". and now i am not able to scan with windows defender....
     
    sherinsam, Apr 15, 2019
    #4
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Windos defender -- virus threat protection -- won't restart

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