Windows 10: Window 10 audio services not responding

Keyboard:
win + r (simultaneously)
services.msc

locate each:
1) Windows Audio
2) Windows Audio Endpoint Builder
3) Plug and Play

Right click on each of the above and make sure:
Startup type is automatic
Services are running

For each of these make sure that you right click then restart them despite the displayed status.

In the left lower corner search type: msconfig
Make sure that there are check marks for each

Windows Audio
Windows Audio Endpoint Builder

Reboot

There are more troubleshooting steps if the above does not fix the audio.

 

Tried that, rebooted and still nothing. *Sad

 

1) disable automatic windows updates of non-windows drivers:
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
2) open device manger
3) expand sound, video and game controller
4) right click on the high definition audio device
5) uninstall
6) go to the device manager menu > click action > scan for changes
7) reboot > check audio

If the above fails repeat all of the steps again but don't click action center to scan for changes.
Instead open the HP web site and download new copies of the audio drivers.
Reboot > check audio

Report progress in the thread.

 

Did both, still no sound. But I did get a sound setting pop up after the second restart saying I disconnected a device which made me think I had my sound back but I checked and no sound still. *Sad

Edit: Oh and Realtek's software is now installed.

Edit 2: Also in device manager, there is a yellow triangle with a '!' in it next to 'High Definition Audio Device' but when I update the driver via right clicking, it says the best driver is in use already.

 

Create a bootable windows 10 iso: Download Windows 10

Open administrative command prompt and type or copy and paste:


1) sfc /scannow


2) dism /online /cleanup-image /restorehealth


3) chkdsk /scan


When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


6) shutdown /r (you will reboot the computer so that it is in clean boot)


Evaluate the performance on your computer in clean boot during typical use.
Are the boots faster or slower?
Are the shutdowns faster or slower?
How has the audio and video performance changed? Is it better, worse, or the same?
Continue using clean boot indefinitely to monitor performance.

 

Rather not do that yet since even a system restore didn't fix it and I read people who have reinstalled and still had issues.

 

We are not planning a clean install yet

 

1) First check the integrity of the operating system and the drive.
2) Then place in clean boot to look for any conflicting service and reevaluate performance.
3) perform an in place up grade repair saving files and applications to see if there are any registry issues not fixed by scannow and restorehealth
Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
4) save files, make an image
5) clean install
6) download drivers
7) recheck audio

 

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.


C:\Windows\system32>sfc /scannow


Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.


C:\Windows\system32>dism /online /cleanup-image /restorehealth


Deployment Image Servicing and Management tool
Version: 10.0.15063.0


Image Version: 10.0.15063.0


[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.


Stage 1: Examining basic file system structure ...
267264 file records processed.
File verification completed.
5588 large file records processed.
0 bad file records processed.


Stage 2: Examining file name linkage ...
376966 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.


Stage 3: Examining security descriptors ...
Security descriptor verification completed.
54852 data files processed.
CHKDSK is verifying Usn Journal...
34668760 USN bytes processed.
Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976181247 KB total disk space.
59870500 KB in 134247 files.
97816 KB in 54853 indexes.
0 KB in bad sectors.
400227 KB in use by the system.
65536 KB occupied by the log file.
915812704 KB available on disk.


4096 bytes in each allocation unit.
244045311 total allocation units on disk.
228953176 allocation units available on disk.


C:\Windows\system32>

Doing the rest now.

 

Still no sound, will try to repair it with what you linked.

 

So no sound with clean boot.
Now you are moving to in place upgrade repair?

 

Yeah that's what I'm moving to now.

 

ok
So you will boot to windows
open file explorer
click this pc
insert the bootable windows 10 iso into any usb port
look for the windows 10 iso within file explorer
click on the usb windows 10 iso and look for setup or setup.exe
launch this file from within file explorer
then follow the text and images in the link provided

 

That fixed it! Thanks!

 

Fantastic!! Your welcome.

1) make a new restore point
2) make a backup image with Macrium and save the image to another drive.
3) update the image monthly
This will add a layer of safety so that for anything unexpected you have a good backup option.