Windows 10: Window 10 Dell Laptop goes black screen

Discus and support Window 10 Dell Laptop goes black screen in Windows 10 Drivers and Hardware to solve the problem; Every so often if I move the laptop the screen will go black. When I hit the mousepad I get nothing. I tap the power button once I and if I turn the... Discussion in 'Windows 10 Drivers and Hardware' started by Bertaron, Apr 8, 2021.

  1. Bertaron Win User

    Window 10 Dell Laptop goes black screen


    Every so often if I move the laptop the screen will go black. When I hit the mousepad I get nothing. I tap the power button once I and if I turn the caps button on I do see the light on. I then hit the mouse pad a few times and I get nothing. Sometimes it comes on but then I have to reboot. Sometimes when I reboot I loose the cursor but I get it back after another reboot. Is there any simpler way of getting my screen back? I noticed it changed after a mouse upgrade but I have reverted back to the original mouse file and it worked for a bit. Any help would be appreciated.


    Thanks

    :)
     
    Bertaron, Apr 8, 2021
    #1
  2. Maria Fab Win User

    Screen goes black

    Hi,

    To isolate your concern, we would like to ask a few questions:

    • Were there any changes made on your laptop prior to this?
    • Does it only happen when you use Internet Explorer, or have you tried using a different browser?
    • Are there any external devices plugged into your laptop?

    If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
    link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
    Internet Explorer, click here.

    Let us know how it goes.
     
    Maria Fab, Apr 8, 2021
    #2
  3. Rose Cal Win User
    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Apr 8, 2021
    #3
  4. Window 10 Dell Laptop goes black screen

    Dell Inspiron laptop Windows 10 stuck on Dell logo screen!!!!

    I have a Dell Inspiron laptop Windows 10 and it won't advance past the Dell logo screen. The computer turns on, the Dell logo appears for a few seconds, then the screen goes black, and then it does it all over again......the Dell logo appears, and screen
    turns black...and on and on.......

    I checked a few other forums and removed the battery, removed the power cable, held the power button down, powered it back on, it didn't work. I did a system diagnostic check and it came back good, with no problems.

    Help!! Any suggestions?

    Thanks in advance,

    Todd
     
    ToddMoriarty, Apr 8, 2021
    #4
Thema:

Window 10 Dell Laptop goes black screen

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