Windows 10: Window Hello face recognition setup - 'Sorry, something went wrong.'

Discus and support Window Hello face recognition setup - 'Sorry, something went wrong.' in Windows Hello & Lockscreen to solve the problem; Hey, Some time ago function face recognition in Windows Hello stopped working. When I run setup face recognition, I get a message 'Sorry, something... Discussion in 'Windows Hello & Lockscreen' started by Hinca Michał, Feb 12, 2020 at 12:27 PM.

  1. Window Hello face recognition setup - 'Sorry, something went wrong.'


    Hey,

    Some time ago function face recognition in Windows Hello stopped working.
    When I run setup face recognition, I get a message 'Sorry, something went wrong.'
    I can't delete my remembered faces.
    I tried to reset the settings as described below but it didn't help.
    https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-removal-from-an-account-i-no-longer/6bc5d63c-5a02-4b43-8a06-a615120f0996
    I removed files from C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc directory but it didn't help either.

    The fingerprint and PIN function works.
    In Event Viewer a have error on System tab:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-02-12T16:58:34.965291400Z" />
    <EventRecordID>112116</EventRecordID>
    <Correlation />
    <Execution ProcessID="1348" ThreadID="10956" />
    <Channel>System</Channel>
    <Computer>XYX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="param1">właściwe dla aplikacji</Data>
    <Data Name="param2">Lokalny</Data>
    <Data Name="param3">Aktywacja</Data>
    <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>
    <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>
    <Data Name="param6">ZARZĄDZANIE NT</Data>
    <Data Name="param7">SYSTEM</Data>
    <Data Name="param8">S-1-5-18</Data>
    <Data Name="param9">LocalHost użycie LRPC</Data>
    <Data Name="param10">Niedostępny</Data>
    <Data Name="param11">Niedostępny</Data>
    </EventData>
    </Event>

    And error on App tab:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-02-12T16:58:43.375118500Z" />
    <EventRecordID>109175</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XYX</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>BioEnrollmentHost.exe</Data>
    <Data>10.0.17134.1</Data>
    <Data>5acd88d8</Data>
    <Data>msvcrt.dll</Data>
    <Data>7.0.17134.1</Data>
    <Data>5cbba6fd</Data>
    <Data>40000015</Data>
    <Data>000000000000add2</Data>
    <Data>718</Data>
    <Data>01d5e1c5a8e79252</Data>
    <Data>C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe</Data>
    <Data>C:\WINDOWS\System32\msvcrt.dll</Data>
    <Data>98c71aab-a11a-4ee4-b95a-3044187c9367</Data>
    <Data>Microsoft.BioEnrollment_10.0.17134.1_neutral__cw5n1h2txyewy</Data>
    <Data>App</Data>
    </EventData>
    </Event>

    My laptop is Dell Precision 7530 with Realtek DMFT - IR and Realtek DMFT - RBG cameras.

    :)
     
    Hinca Michał, Feb 12, 2020 at 12:27 PM
    #1

  2. Windows Hello Face Recognition Set up

    Hi,

    Please provide us below details to assist you better,

    • How exactly you are trying to setup Windows Hello Face Recognition?
    • What is the error you are getting, while trying to setup Windows Hello Face Recognition?

    A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
    Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

    I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.


      • Open up "Settings" and click on "Accounts," then "Sign-in options."

      • You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.

      • You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."

      • The next screen will give you a little background on what Windows Hello is. Click on "Get started".

      • The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.

      • Once you're set up you have an option that allows you to improve recognition.

      • Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
        left and right for verification.

    For more information, refer to the below link:

    Biometric Facial Recognition – Windows Hello - Microsoft

    Hope this information helps. Get back to us if you have any more queries on windows.

    Thank you.
     
    Krishna Priya V, Feb 12, 2020 at 12:28 PM
    #2
  3. Windows Hello Face Recognition Set up

    I have a new Inspiron 15 laptop with Windows 10. My Windows Hello Face recognition setup is not working. Any suggestions as to what I can do?
     
  4. lmod Win User

    Window Hello face recognition setup - 'Sorry, something went wrong.'

    face recognition - Sorry, something went wrong, use pin


    When I fire up my Surface Pro 6 (which has face recognition and PIN set up) I often get the error message,
    "Sorry, something went wrong, please sign in with your PIN."
    Has anyone else had this problem, and has a solution been found?
    Googling hasn't unearthed a specific item about this issue.
    It is not specific to my SP6, my previous SP4 had the same issue.
    Sliding the screen up and entering the PIN invariably works, but is an annoyance. I have found that if I touch the screen, sometimes a double (or triple) touch, that the camera usually (not every time) turns on and my face is recognized. If instead of entering my PIN I select face recognition from the sign in options, the camera turns on and I'm recognized.
    I wonder if it is a driver loading sequence.
    I am running Windows Security and Malwarebytes Premium. No other AV or anti-malware.

    Version 1809 Build 17763.437
     
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Window Hello face recognition setup - 'Sorry, something went wrong.'

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