Windows 10: Window Hello Fingerprint

Discus and support Window Hello Fingerprint in Windows Hello & Lockscreen to solve the problem; Hello everyone, I'm running into issues when trying to enable a fingerprint scanner as a sign in option. I've checked out a few threads relating to... Discussion in 'Windows Hello & Lockscreen' started by Hussan Sarwar, Jan 27, 2020.

  1. Window Hello Fingerprint


    Hello everyone,


    I'm running into issues when trying to enable a fingerprint scanner as a sign in option. I've checked out a few threads relating to this topic and no answers posted have resolved my issue so far.


    Whenever I go to the "sign-in options" setting and attempt to enable Windows Hello Fingerprint, I get the message "This device doesn't meet your organization's requirements for Windows Hello".


    My PC is not apart of a domain and is running Windows 10 Education running build 18363.


    Some of the solutions I've attempted include:


    - Updating Windows

    - Disable my fingerprint readers's drivers, re scan for hardware changes and updating the driver

    - Allowed bio metrics via a GPO

    - Set telemetry levels to full via a GPO


    I preferably would like to resolve this issue without resetting my PC but I'm at a loss here. I've posted a picture of the error message below.


    Any solutions would be greatly appreciated.




    Window Hello Fingerprint 3fa3a37d-68f0-4c7c-8487-1972bf430114?upload=true.png

    :)
     
    Hussan Sarwar, Jan 27, 2020
    #1
  2. Nikhar_K Win User

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Window Hello Fingerprint fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 27, 2020
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jan 27, 2020
    #3
  4. Window Hello Fingerprint

    Windows Hello Fingerprint issue

    Hi Nikhar,

    Thanks for the reply.

    Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

    I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

    Thanks & regards,

    Rajesh Pathak
     
    RajeshfromIndia, Jan 27, 2020
    #4
Thema:

Window Hello Fingerprint

Loading...
  1. Window Hello Fingerprint - Similar Threads - Window Hello Fingerprint

  2. Issue with Windows Hello Fingerprint

    in Windows 10 Ask Insider
    Issue with Windows Hello Fingerprint: [ATTACH] So for the past week or so, I have not been able to log in via fingerprint on my HP envy -13-aq0007. I checked my device manager last night and noticed that my fingerprint sensor (Synaptics WBDI SGX) had the message 'Windows cannot load the drivers for this device...
  3. Windows Hello Fingerprint not working

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint not working: I just bought a HP laptop with windows 10 version 1903. When the computer was starting I scanned my finger with the fingerprint scanner, but now it doesn't work.When I go to Settings -> Sign in options --> Windows Hello Fingerprintit says "This option is currently unavailable...
  4. Windows Hello Face/Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Face/Fingerprint: The Windows Hello Face/Fingerprint feature was working on my HP Envy and now it is not working and it says that my laptop camera/fingerprint scanner is not compatible, when it was working less than 12 hours ago. When I look into how to reconnect or find Window Hello...
  5. Windows Hello Fingerprint not working

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint not working: Hi I have a problem with windows hello on my laptop. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". This problem has been around for about a month a half now, hoping that a software update would fix it. It...
  6. WINDOWS HELLO FINGERPRINT

    in Windows Hello & Lockscreen
    WINDOWS HELLO FINGERPRINT: Hi! Previously i've been using the windows hello fingerprint. But suudenly it cant be use anymore. any solution for this? https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/ad476902-64d0-4c34-bc8b-b6536eb02dfa
  7. Windows Hello Fingerprint issue

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint issue: Hi, My Windows Hello fingerprint scanner is working for the websites, but not for the windows log-in screen. I am not getting the option to log-in into windows using fingerprint. Can you please help me on this issue? Regards, Rajesh Pathak...
  8. Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint: when I try to set up my windows hello fingerprint, the message shows "something went wrong. try again later." https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/138f8868-fe3c-459e-b311-898a6c258493
  9. windows Hello fingerprint sign in

    in Windows Hello & Lockscreen
    windows Hello fingerprint sign in: I registered all my fingerprints in windows Hello but I cant use them to sign in. Windows Hello is responding with "fingerprint already registered with another account"...
  10. Fingerprint windows hello

    in AntiVirus, Firewalls and System Security
    Fingerprint windows hello: Just got a new HP envy 13. I am trying to set up fingerprint reading login in Windows Hello. I click set up then get started on the next menu, the get started button disappears and the menu remains and doesn't change. I have set up a pin and password and it doesn't prompt me...