Windows 10: Window hello IR camera keep scanning after Locking computer

As title, after use shortcut Window+L to lock computer, the IR camera keep scanning to log me back in. Please help me to fix this.

Computer: Thinkpad X1 carbon gen 6th.


Thanks in advance.

Nam.

:)

 

Can Windows Hello face authentication support 2 IR Cameras

We have a laptop that has an IR Camera with Windows Hello face authentication setup and working, but when the user docks their laptop usually has the lid closed so can't use the built in laptop IR camera. We setup and external IR camera to try and resolve
this, but it doesn't work the laptop appears to be able to only use 1 IR camera for Windows Hello. If we disable the laptop IR camera the external camera works, but then the laptop IR camera doesn't work when they're mobile. Is there anyway that Windows Hello
can you both cameras or somehow disable the laptop IR camera when docked?

 

Scan picture for Windows hello

The ir camera scans faces not pictures for Windows Hello.

 

Windows Hello cannot "open" the built-in Intel RealSese SR300 camera in my HP Pavilion 27

Good day,

To isolate this concern, we suggest that you follow the steps below:

• Right-click on Start menu.
• Go to Device Manager.
• Under System devices, right-click on Microsoft IR camera front and choose
  Properties.
• Go to Driver tab.
• Click on Update Driver.
• Choose Browse my computer for driver software.
• Select Let me pick from a list of device drivers on my computer.
• Choose Microsoft IR camera front.
• Click on Next and let the driver install.
• Restart the computer.
• Once done, repeat the said steps but this time choose Camera Windows Hello under
  System devices.

We will be waiting for your response.