Windows 10: Window Hello PIN and Fingerprint fail setup in Win 10-1903

I'm running Windows 10 (enterprise)1903 build 18362.207. I'm trying to setup Windows Hello and Fingerprint with no luck. Every time I'm getting the "Something went wrong. Try again later" error. All Windows Hello features worked fine with my machine in previous version of the OS. I've checked the integrity of the system (everything is ok) and played around with the Group Policy options, but nothing seems to help the issue. My laptop comes with a TPM chip. Should I reset it to recover the Window Hello features?


Thanks in advance for any advice.

:)

 

Windows Hello fingerprint and PIN setup crashes

Hey guys.

I got a new Lenovo X1 Yoga laptop with a fingerprint scanner, but for some reason Windows Hello won't set up. It worked initially, but I've had to do a few clean installs due to other problems and now it just
doesn't function at all.

I click on set-up fingerprint. I then enter the fingerprint, and it asks for my windows password before asking me to setup a PIN code. When I enter the PIN code and press 'OK' nothing happens at all. I also
tried try to do it on a fresh install of windows and it just says 'there was an error creating a pin code.'

I've looked everywhere for an answer to this, but can't find one. However, if I want to setup just a PIN without setting up the fingerprint it will let me. If I setup the PIN first and then go to setup fingerprint
it wo't even show the fingerprint scanner after it asks for my PIN for confirmation.

Any suggestions or help are much appreciated! (I found that many people have this exact same problem with no solution yet)

Specs

Windows 10

i7, 8 GB RAM, etc..

 

Windows Hello fingerprint and PIN setup crashes

Thanks for the tip. For clarity if others have this issue steps to resolve were as follows:

1. Remove old PIN and finger print from sign in settings

2. From BIOS change security chip from TPM to Intel PTY

3. From bios erase fingerprint data

4. Setup new pin and fingerprint from wondows hello, it is now working!

 

Windows Hello fingerprint and PIN setup crashes

Hi I have the same laptop model and problem as the original poster.

Initially I had fingerprint sign in working great. One day while in tablet mode I changed sign in method to PIN. Next time I tried to do fingerprint sign in I kept getting a "sorry, PIN is required" message.

I tried removing my fingerprint from windows hello settings and tried to set it back up again, but at this point I have the same issue as OP. That is if my PIN is set and I try to add a fingerprint then after entering my PIN the setup doesn't proceed.

If I remove my PIN and try fingerprint setup it appears to work, goes through all the steps but after recording a fingerprint and setting the PIN, it appears none of the changes are saved in settings.

I have tried reinstalling the drivers for the fingerprint scanner.

I have tried resetting scanner data from the BIOS.

I have tried manually setting group policy permissions on biometric login to enable.

I have tried creating a new profile.

I have tried running System File Checker to repair corrupted files.

The issues persists... any help greatly appreciated!