Windows 10: Windows 10 1903 (May update) black screen with Remote Desktop

Discus and support Windows 10 1903 (May update) black screen with Remote Desktop in Windows 10 Network and Sharing to solve the problem; I upgraded my secondary machine from 1809 to 1903. When I access it now using Remote Desktop all I get is a black screen in the RDP windows. I then... Discussion in 'Windows 10 Network and Sharing' started by TekChic-Laurie, May 23, 2019.

  1. Windows 10 1903 (May update) black screen with Remote Desktop


    I upgraded my secondary machine from 1809 to 1903. When I access it now using Remote Desktop all I get is a black screen in the RDP windows. I then upgraded my primary machine to 1903 hoping that would help, but no. Fortunately I also have GoToAssist installed so I was able to log into the secondary machine that way and checked for updates, still no help. Finally I reverted it back to 1809 and Remote Desktop once again works. I could keep using GoToAssist but RDP over my local LAN is much faster.

    As long as this version as been (more or less) gold before going public, I can't possibly be the first one with this issue. It's no big deal to me that my secondary is running 1809, it's primarily a file server, but upgrading would be nice.

    Granted, that secondary system is an older Core2 Quad, but at 3.3GHz and 8GB of memory and a SSD, it's plenty fast enough. I suppose I could try a different video card, but it shouldn't be necessary for a feature update.
    Anyone have some insight into why RDP isn't working. I've already been through all the "guesses". Windows 10 1903 (May update) black screen with Remote Desktop :)

    :)
     
    TekChic-Laurie, May 23, 2019
    #1
  2. puma99dk| Win User

    Remote Desktop limit to 2 screens?

    Is it possible to limit Remote Desktop in Windows 10 to only use 2 out of 3 screens connected to a pc?

    Remote Desktop is to a Windows 2012 Server.
     
    puma99dk|, May 23, 2019
    #2
  3. Peer_Sam Win User
    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, May 23, 2019
    #3
  4. Windows 10 1903 (May update) black screen with Remote Desktop

    Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, May 23, 2019
    #4
Thema:

Windows 10 1903 (May update) black screen with Remote Desktop

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