Windows 10: Windows 10 21H2 and Adobe Creative Cloud Compatibility

Hi, I have the Adobe Creative Cloud Desktop installed on my pc, and currently, it says it is running in "compatibility mode," and will not let me install products like Lightroom Classic. I went into my programs folder and turned off compatibility mode, but the app says it is still running it. When I try and install an app Adobe says, "please update your operating system to: Windows 10 version 1909 or later." Given I am running Windows 10 Pro 21H2 that should not be a problem. I spoke with Adobe and they were not helpful. The closest solution I could find were these forums that indicate it mi

:)

 

Adobe Creative Cloud

I have used Adobe and their creative cloud service on my home PC for many years without incident. The PC works well and I have had no issues until recently. The windows update before last stopped the Adobe Creative Cloud connecting to the Adobe server.
I rectified this by stepping back the Windows Update and then reapplying it - all was well. Following the last windows update the exact same thing happened but I didn't realise soon enough and there was no step back available before the update.

I have contacted Adobe on this and I have had literally 5 different technicians trying to rectify this for over 12 hours over the last week and still we cannot get PC to connect to the Adobe servers. We have tried everything!!

Before I go for the nuclear option of reinstalling Windows 10 entirely hoping that this will rectify the issue does anyone have any suggestions

 

Adobe Illustrator and Adobe Creative Cloud

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How did you try to uninstall the application?
• What exactly happens when you try to uninstall the application?
• Are you getting any error message?

I suggest you to refer the link below and check if it helps.

Redirecting

Keep us posted on this issue so that we can assist you better.

Thanks and Regards.

 

Adobe Creative Cloud

Use the Adobe Creative Cloud Cleaner Tool to remove it:

Use the Creative Cloud Cleaner Tool to solve ... - Adobe Support