Windows 10: Windows 10 64 will not shutdown or sleep anymore

For Christmas, I got a EVO 970 NVMe, and after installing it my computer worked fine for a bit. Around January it started "hanging" though when going to sleep or shutting down and after a very long time it usually only took a second or 2 to sleep/shutdown as its OS is on a SSD it would then just crash and shut down. This went on for a few days before I reinstalled Windows and it suddenly started working again. Now it's doing the same thing, hangs when going to sleep and then crashes after a fairly long time, around 10-15 minutes. While it makes sense that the NVMe would be the issue, the part itself is new, and, well, clearly works. Im starting to think its a driver issue but have no clue which driver it is and don't know how to read the dumps.


https://drive.google.com/drive/folders/1KN45hrex7GSIXgdzrXR6-h_MeMHRP7rr?usp=sharing

:)

 

Windows 10 Shutdown and sleep, IE keeps hanging

Hi,

For us to better assist you with your shutdown, sleep and IE issues, we'd like to know the following:

• Were there any changes made to your computer prior to this issue (e.g. Windows updates)?
  
• What troubleshooting steps have you done to resolve the issue?
  

We're looking forward to your reply.

 

Shutdown & Sleep bug

Hello there,

I'm having Dell Inspiron 5547 when it was shipped it came with windows 8.1 64-bit with no issues of SLEEP & SHUTDOWN but when updated to windows 10 my laptop started having issues with SLEEP & SHUTDOWN.

1)When I close the lid or keep the system in sleep mode it never wakes up its need a hard boot or need to have forced shutdown by pressing the power button, still no patch for the bug is available.

2)when the system is shutdown it continues to draw power from the battery and in morning the battery is completely drained.

Have gone through entire suggestion given by Microsoft engineer & community member but had no solution.

Hence contacted Dell support but they told its Microsoft's problem hence contacted them below is the list of tickets so generated with no solution:-

920338887

1314118108

1311883091

1311881250

1314642321

1314806258

Finally one of the Microsoft executive said it's an issue with the DELL drivers when contacted to DELL they said its an issue of MICROSOFT and they have in written from Microsoft that both issue are because of WINDOWS 10.

I'm feeling like a football who is been kicked from one goalpost to another with no goal scored...

Now what should be the final solution as now I can't rollback to windows 8.1 as I'm way past the grace period for rollback???

 

Windows 10 Shutdown and sleep, IE keeps hanging

Thank you for the information you've provided.

In the meantime, we suggest installing all available Windows updates.

Note: Windows Updates will include the latest hardware driver, security, and features installation.

Please post back with the result for further assistance.