Windows 10: Windows 10 acting weird, no sound and cannot open start menu

Discus and support Windows 10 acting weird, no sound and cannot open start menu in Windows 10 Support to solve the problem; Hi, So yesterday I suddenly started experiencing a series of problems with my laptop. Everything was fun until I tried to open a folder (which I use a... Discussion in 'Windows 10 Support' started by r08, Mar 4, 2018.

  1. R08
    r08 Win User

    Windows 10 acting weird, no sound and cannot open start menu


    Hi,
    So yesterday I suddenly started experiencing a series of problems with my laptop. Everything was fun until I tried to open a folder (which I use a lot) and I got an error message saying
    I tried clicking on the folder multiple times and kept getting that message. After that I tried restarting, as I thought it was a simple glitch, but after I restarted I got the message again, plus other problems:
    1. The start menu would not open. I click on the button and nothing happens, even if I use the windows button on my keyboard.
    2. Sound was gone. "No Audio Output Device is installed." Inserting headphones does nothing. When I click on the sound icon in the task bar I get a troubleshooting window, which gives me an error: "Scripted Diagnostics Native Host has stopped working."
    3. Cortana doesn't work either. The box opens but when I type nothing happens.
    4. I keep getting the hourglass cursor for no reason.

    Does anyone know what is going on? This laptop isn't even a month old, and I haven't installed any updates in the past week or anything.
    Also I cannot do a system restore because I haven't set it up yet.
    Any ideas?

    :)
     

  2. Windows 10 acting weird, no sound and cannot open start menu

    Hi r-08,

    If your Windows 10 installation is demonstrating unusual behavior, it is advisable to perform a repair upgrade.

    A repair upgrade is the process of installing Windows 10 over the existing installation of Windows 10 on your hard disk. Performing this will repair broken operating system files while preserving your apps, files, and settings.

    You may refer to this
    forum article
    for more details on how you can perform a repair upgrade.

    Feel free to contact us if you need further assistance.
     
    Aileen Alf, Mar 4, 2018
    #2
  3. r-08 Win User
    Windows 10 acting weird, no sound and cannot open start menu

    Hi,

    So yesterday I suddenly started experiencing a series of problems with my laptop. Everything was fun until I tried to open a folder (which I use a lot) and I got an error message saying

    "Location is not available": "Folder is not accessible. The file or directory is corrupted and unreadable."

    I tried clicking on the folder multiple times and kept getting that message. After that I tried restarting, as I thought it was a simple glitch, but after I restarted I got the
    message again, plus other problems:

    1. The start menu would not open. I click on the button and nothing happens, even if I use the windows button on my keyboard.

    2. Sound was gone. "No Audio Output Device is installed." Inserting headphones does nothing. When I click on the sound icon in the task bar I get a troubleshooting window, which gives me an error: "Scripted
    Diagnostics Native Host has stopped working."

    3. Cortana doesn't work either. The box opens but when I type nothing happens.

    4. I keep getting the hourglass cursor for no reason.

    Does anyone know what is going on? This laptop isn't even a month old, and I haven't installed any updates in the past week or anything.

    Also I cannot do a system restore because I haven't set it up yet.

    Any ideas?

    [Moved from:
    Windows / Windows 10 / Devices & drivers]
     
    r-08, Mar 4, 2018
    #3
  4. dalchina New Member

    Windows 10 acting weird, no sound and cannot open start menu

    Hi, despite the laptop being new, based on your notes, please
    a. Check your disk
    Preferably download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI (very clear indication)
    To post a screenshot please use the icon above your post to the left of the video icon
    or use Crystal Diskinfo (portable version is available).b. If ok, from an admin command prompt run
    chkdsk c: /scan
    and report the summary result
    c. If ok, from an admin command prompt run
    sfc /scannow
    and report the summary result.

    If all the above pass, then please create a new user for test purposes, log in as that user and check those symptoms and advise.

    Note I don't know what sort of disk you have- please advise.

    Please also post a screenshot of your Update History.

    What is your Windows build?
    Window key + R, winver

    Thanks.
     
    dalchina, Mar 4, 2018
    #4
Thema:

Windows 10 acting weird, no sound and cannot open start menu

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