Windows 10: Windows 10 Advanced Startup - Password Required - Don't have the old Microsoft account password

Hi everyone,


I'm trying to help my father get his laptop running, we can't get it to boot.. It won't even startup from SafeMode, or any other options. We've moved on to advanced startup/recovery options menu, but, but all the options (startup repain etc) are asking for his Microsoft account password, instead of the Pin he normally uses. He doesn't know the password. We reset his Microsoft password from another computer, but it isn't accepting the new password, presumably because the laptop can't connect to the internet from the advanced startup options menu.


Is there any way to work around this? a way to get the password to update, or to bypass the password entirely?


thank you for your help.


Chris

:)

 

Windows Startup password

Is it possible to remove a startup password without being able to log into the system? A friend's laptop just prompt her today for a password that she never enabled. Now, she does have a standard user account password, but that doesn't work for the startup password. She had the computer for about a year now and it has never asked for a startup password until today.

I tried to use Hiren Boot CD to run a diagnostic on the laptop, but it has a bsod. Windows 10 normal boot crashes as well

 

Windows Startup password

Yes, I'm sure there wasn't a Microsoft account on the laptop. When I set it up, she didn't want one

So I had to do a factory restore on the laptop. All boot methods would crash. I found out the owner was duped into giving a scammer access to her computer. That's how the startup password got set.

See its not the same as the account login password prompt

Thanks for the link! I will most definitely save it and use it when needed

 

Windows Startup password

It's most likely her Microsoft.com or live.com password it's linked to windows 10. I would recommend once you get in to either enable a pin or enable auto login


Her account must of got signed out somehow which is why it's asking for the Microsoft password either by major system update or buy a user switch or buy some setting the requires a log out

Just have her type in Microsoft.com into Google,and have her log into that site. Or it's also called live.com if she can't remember it it's likely saved in her passwords in the browser settings

If none of that works try tapping F8 immediately from start up see if booting into safe mode or something else works