Windows 10: Windows 10 - All Bluetooth Headsets connect with Voice profile and not Music

I am having problems with connecting Bluetooth Headphones to my Windows 10 pro machine with Music profile. I have tried a number of Bluetooth Headphone, which work correctly on other windows 10 machines but on the PC in question all the devices connect as Voice only and the quality of the audio playback is very poor.


Details of the Build etc.

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363


Feature update to Windows 10, version 1909

Intel Wireless Bluetooth

• Driver Details Up to date
• ProviderIntel Corporation
• Version 22.10.0.2
• Date10/28/2020

I have tried rolling back the version of Bluetooth drivers etc but nothing seems to work.


I would be grateful for any advice on resolving this issue.


Thanks.

:)

 

Bluetooth headset connecting to music profile, not connecting as Voice profile to use the headset mic

Hello Community,

I am trying to connect my boAt Rockerz Bluetooth headset to my Dell Laptop Latitude 3490

It always connecting as music. Voice is not connecting, though it is worked well in phone & other laptops.

I tried other Bluetooth devices also. However, the same results, only music, no voice connection.

So, I am unable to use the Bluetooth headset mic. But, I am able to use laptop in built mic.

I tried to uninstall and install the Bluetooth driver multiple times. Nevertheless, the issue persist.

I have tried to install the latest driver from dell site & multiple time restart, shutdown & on. Still no good.

All Bluetooth related services are auto start and running.

In the device manager I am seeing Bluetooth Device RFCOMM Protocol TDI with yellow triangle. Error showing as Device cannot start (code 10).

In sound control Playback panel, Headphone profile only connecting. Hands-free AG Audio profile always showing disconnected.

Screenshot of all the details added for more info.

Device : Dell Laptop 3490

OS Version & Build : Windows 10 Pro 2004 / 19041.572

Bluetooth Chip : Qualcomm QCA61x4A

Anti virus : McAfee Endpoint security 10.7

Kindly support to fix the issue.

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.

 

Bluetooth music connection

After my WIndows 10 OS updated to build 17763.194, my bluetooth headset only connects to voice and not to voice and music. Thus I can't hear anything from the headset Prior to this update, the bluetooth headset worked great.

I have tried rebooting the computer, uninstalling and reconnecting the bluetooth headset with no success.

All my drivers are uptodate and I have no defective devices.