Windows 10: Windows 10 and HP Scan

I do not want to switch to S mode.


I have an HP printer/scanner.


The printer works just find, but the scanner won't find the device. I fear switching to S mode. Is there a way to have the hp scanner work with Windows 10 without switching?

:)

 

Unable to scan from HP J4850 on Windows 10

Hi Dick Hazel,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with scanning on Windows 10 do let us know the following:

• What exactly do you mean by: will not Scan from the PC?
• Is this issue specific to any particular document?
• What exactly happens when you try to scan, were you able to see any error message?

I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow the steps to run the troubleshooter:

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all
  and select Hardware and Devices.
• Click on Advanced and then click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Step 2: I suggest you to uninstall and manually install the drivers for your device and check if it help.

Steps to uninstall from Device Manager.

• Press Windows + R keys from the keyboard to open
  Run command.
• Type devmgmt.msc in Run window to open
  Device Manager window.
• Under Print queues, right click on the printer and
  uninstall.

Refer:
HP Office jet J4580 All-in-One Printer - Software and Drivers to install the driver.

Hope it helps. Reply to the post with an updated status of the issue to assist you further.

 

HP Officejet Pro 8500 909g will not scan

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you have an issues with functionality of the scanner on Windows 10, do let us know the following to assist you better:

• What exactly do you mean by : The MS scan software seems to only scan from glass ?
• Were you able to see any error code/ error notification while scanning the content?
• What are the troubleshooting steps you have performed from the HP support?

I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow the steps to run the troubleshooter:

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all
  and select Hardware and Devices.
• Click on Advanced and then click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Step 2: I suggest you to manually install the drivers for your device and check if it help.

Refer:
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g - Software and Drivers

Hope it helps. Reply to the post with au updated status of this issue for further assistance.

 

HP All In One Printer/Scanner/FAX J6400 series - Can't scan w/Windows 10

I have done everything that you have suggested and Windows 10 still will not allow me to scan. All my HP drivers are current and the HP online help process indicates that my printer is fine and online. Any other suggestions?