Windows 10: Windows 10 and Network Printers

Hello everyone. I'm not able to find anything on this elsewhere, so I think I should ask here. At our company, we are currently scrambling to upgrade to Windows 10. We have about 200 people who need to upgrade, but most people currently aren't able to print with Windows 10.


Our set up is: Windows 10, HP Laserjet Printers 4000, 4050N, etc, and use Windows Server 2012 R2 for a print server. We are moving from Windows 7 to Windows 10, but we're running into an issue where Windows 10 computers are sometimes not able to print at all. Sometimes we'll purchase several 50+ models of the same computers and not all of those computers are able to print. Sometimes they will be able to print from anywhere and sometimes they'll only be able to print from certain apps Google Chrome is one.


We use Microsoft Office's suite of apps and can't work without them.


I'll use our most common printer as an example to illustrate the issue we're having. We use the HP Laserjet 4000 for printing. On Windows 7, we are able to add the printer with no issue and print to it with no issue. On Windows 10, we can rarely print with no issue. For the most part, the print job will spool normally locally but disappears right away without printing anything. On Windows Server 2012 R2, it appears and disappears instantly. I've tried different driver versions, changed settings on the printer, and stopped/restarted the spool service with no luck.


Has Microsoft provided any guidance on this? And why am I able to print from some Windows 10 computers and not others?


I'm posting this in the Network and Internet Sub Section because this is a Network Printer all our printers are managed on our Windows Server 2012 R2 set up.

:)

 

Networking a USB printer in Windows 10

Hi Pat,

Thank you for posting the query on Microsoft Community.

I do appreciate your efforts and time.

• What is the make and model of the computer?
• What is the make and model of the printer?

I suggest you to try the steps provided in the link below and check if it helps. ( Applies to Windows 10 also)

http://windows.microsoft.com/en-in/windows/install-printer-home-network#1TC=windows-7

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Network Printer NOT RECOGNIZED!

Hi Laura,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Is your printer is connected to wired or wireless network?
  
• 
  Are you able to view your printer on your network location?
  

I would suggest you to try running Printer troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Printer.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Windows 10 upgrade will not allow access to network printers

Hi,

Thanks for posting your query on Microsoft Community.

This issue might related to permission to share printer.

I suggest you to remove the network printer and try adding it again and check if it helps

Follow the below steps:

Step 1: Make sure that, the printer is shared on the network in the primary computer.

Step 2: Remove the network printer.

a) Type Devices and printer in the search area on the task bar and select
Device and Printer.

b) Select the printer and click on
Remove Device button.

Step 3: Restart your system.

Step 4: Add the network printer
again.

a) Type Devices and printer in the search area on the task bar and select
Device and Printer.

b) Click on Add Printer.

c) Let Windows scan for the printer and if detected select the printer and click Next. If the
printer is not listed click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.