Windows 10: Windows 10 and USB device problem (TomTom & BlackBerry)

Hi all. I have a problem with two USB devices (BlackBerry Q10 and TomTom GO 5000) which previously worked with Windows 10 but have stopped working.

Both use their own software and drivers and both appear as Network Adaptors in Device Manager when I connect them. Device Manager says that they are working properly.

I didn't connect either device for a while but have needed to connect them recently (to update the TomTom software and to access files from the BlackBerry internal storage). Now, the TomTom locks up when it is connected by USB (and is fine again as soon as the cable is unplugged) and the BlackBerry brings up a message saying that drivers are not installed. Both devices appear in Device Manager when they are connected.Both devices' apps say that they are trying to find a device when the USB is connected, but never find the devices. As soon as the device is unplugged, the app stops searching and the device disappears from Device Manager.

I've tried this on two PCs, one running Windows 10 Home (1703) and the other running Windows 10 Pro (1607). I know that both devices worked fine in v1511 on both machines.

I've tried uninstalling and reinstalling the apps & drivers. I've manually deleted all files relating to the apps and used uninstaller programs to try to remove all files and reg keys. Nothing has worked.

As both devices worked fine in 1511 and appear as Network Adaptors and seem to be responding in similar ways when they are connected / disconnected, I'm wondering if this is a problem related to the way that Windows handles USB network devices. It might possibly affect similar devices in the same way and I'm hoping that someone has found a fix.

Any suggestions?

Many thanks!

:)

 

Device USB\VID_1390&PID_5454\BQ1363K99367 requires further installation.

Hello.

I am having difficulty with my usb ports dropping connections at random.

My wireless usb mouse works fine, all the time, however on occasion my usb memory stick and my TomTom device are not detected by my computer. After a reboot, the connection seems to be there again. The amount of time the connections stay available after
a reboot varies.

This happened today when trying to update my TomTom satnav device for an update. Two days ago it was working fine.

I checked the devices, right-clicked on TomTom and eventually found myself looking at the drivers (in Windows/System32).

I checked the TomTom properties for a driver called usb8023x.sys and saw this message in the information field: Device USB\VID_1390&PID_5454\BQ1363K99367 requires further installation.

Anyone any ideas as to what it means/what I can do to sort it, please?

Thanks in advance.

WG

 

E71 and TomTom Go730 bluetooth issue

My E71 paired fine with my TomTom GO730 for many months, as a handsfree. Now both devices show 'connected', but the TomTom shows 'not connected' in top right hand corner, whilst connected via various icons in bottom left hand corner,
when I try to make a call from the TomTom. Calls received by the E71 are transferred to the TomTom as normal. TomTom Support have helpfully suggested lots of things to try, which, so far, have not worked, but they are still on the case. If anyone has
any suggestions, I'd be very grateful. I am starting to think it might be a phone/phone software or driver issue, as I had no problems, last night, pairing with a Blackberry 8320. Thanks, Ian