Windows 10: Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

I have a paid copy of Dolby Atmos/Access, it will not download on my Surface pro 5


It is stuck on Acquiring License


This has persisted beyond the device being re-imaged so it is not an OS issue it seems.

:)

 

Stuck at "Acquiring License"

Hi. I am trying download some apps in Windows Store. But it got stuck at " Acquiring License" Because of this, I cannot update the pending apps. Is there a solution for this?

 

Error in trying to download Dolby Access

Hi Lucas,

The Dolby Access app requires a Windows 10 version 15063.0 or higher, and a
x86 architecture. Incompatibility might be one of the reasons why you can't download the app.

Having that said, can you tell us the Windows 10 build and version you're currently on? You may check it by following these steps:

• Press the Windows + R keys from the keyboard to launch the
  Run dialog window.
  
• Type winver, then press the Enter key. You may then see the Windows 10 version and build you're in.
  

We'll be waiting for your response.

Regards.

 

Windows 10 upgrade license

Ahem... lost my activation when upgrading from AMD Phenom II to my XEON...
Installed "legit" activated Windows 7 Ultimate x64, and yes i paid for the license originally, but that key no longer works.. i paid more than enough to MS *Shadedshun :shadedshu:
Anyway once 7 is installed.. go here... https://www.microsoft.com/en-gb/software-download/windows10
Click Upgrade Now, it will give you a download with an app that gives you legit activated Windows 10 based on your Win 7 activation.