Windows 10: Windows 10 April Update black screen

I have a Dell Inspiron 14 3451 laptop with Intel Celeron N2840 processor. Each time i try to upgrade to the April update, my laptop works for a few seconds then the screen turns black. I had to downgrade to the Fall creators update as a result. Is this because of the graphics drivers. Can someone give me an explanation for this?

:)

 

Microsoft blocks Windows 10 April Update for Intel SSD 600p Series

Microsoft is blocking some Intel SSDs from installing the April 2018 Update after discovering an incompatibility issue that causes performance and stability issues. In short, the problem was explained by Microsoft as: “When attempting to upgrade to Window 10 April 2018 Update select devices with certain Intel SSDs may enter a UEFI screen reboot or crash repeatedly.” Microsoft says that this issue has no workaround and that those that have attempted to update Windows 10 to the Windows 10 April 2018 Update should revert back to Windows 10 Fall Creators Update version 1709.

Unfortunately, the announcement by Microsoft fails to list what specific Intel SSD models are having issues with the OS update. We contacted Intel and discovered that the Intel SSD 600p Series of client drives that was first introduced to the market in 2016 is the most popular drive that is having issues.

Source: Legit Reviews

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Windows 10 Black Background?

Hi,

To help you with your concern, we suggest that you try to follow the steps on how to troubleshoot black screen problems. Check on the links provided below:

• Troubleshoot black screen problems
• Recovery options in Windows 10

Update us on the result.