Windows 10: Windows 10 black/blank screen issue.

I was working on my pc and my mouse and trackpad stopped working so I managed to open my browser and search the issue.I stopped the Exeplorer.exe and my mouse started working but my screen and taskbar went blank.Please help

:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Blank\black screen issues Windows 10.

Hi Harvey,

Thank you for your interest in Windows 10.

I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.

Please answer the query, mentioned below:

• 
  Do you receive any error code or error message?
  

For more information, refer to the Microsoft article link, mentioned below, to fix your issue with blank or black screen:

Troubleshoot black screen problems.

Troubleshoot black screen or blank screen errors

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.