Windows 10: Windows 10 black screen after restart

Discus and support Windows 10 black screen after restart in Windows 10 BSOD Crashes and Debugging to solve the problem; hello all, i am using acer aspire v3-581g laptop. Yesterday while i was surfing online my laptop was hang and nothing was working. So i did force... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by shriyansh shanker, Aug 31, 2019.

  1. Windows 10 black screen after restart


    hello all,

    i am using acer aspire v3-581g laptop. Yesterday while i was surfing online my laptop was hang and nothing was working. So i did force restart by pressing power button. When boot screen appear it only shows a black screen. Nothing else. I waited more than 30 min. But nothing working. Then i did force restart again. Every time same black screen appears for long long time. I did force restart more than 10-15 times but it always stuck on black screen.

    After few may tries i got the windows troubleshooting screen. Which ask me to reset windows or continue with windows 10. Then i select continue with windows. After that it takes almost 20 mints to get my password screen another 25 min to get my home screen. After that my home screen showing black with only wall paper, not any icons. On taskbar it showing only showing windows button. I tried to start task manager which shows me loading cursor so long. But didn’t open. then u tried to open command prompt by clicking on windows button. But still not working.i can not run system diagnosis. I can not open any option in windows to check where’s the problem.


    Need support with this

    many many thanks in advance.

    :)
     
    shriyansh shanker, Aug 31, 2019
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Aug 31, 2019
    #2
  3. Zaspera Win User
    black screen upon restart

    i just installed drivers for a geforce 210..restarted for it to take effect and all i get on restart is a black screen after windows loads etc but the monitor is on..any idea what to do?
     
    Zaspera, Aug 31, 2019
    #3
  4. Windows 10 black screen after restart

    Windows 10 infinite restart black screen


    Black screen after sign-in and you can see a mouse cursor:


    Unplug your external devices

    When you are at the black screen, try unplugging any peripherals you have plugged in at the time, and wait for a moment. If your screen becomes visible again, plug the peripherals back in one at a time.

    Use Safe Mode

    If unplugging peripherals not resolve the issue, for each of the troubleshooting steps below, you will need to use Safe Mode to troubleshoot this issue. To enter Safe Mode:

    1. Reboot the PC, and when you reach the sign-in screen, hold the Shift key down while you click the Power button and select Restart.
    2. When the system reboots, you will enter the Windows Recovery Environment.Select Troubleshoot, and then Advanced options, then Startup Settings, and Restart. When it restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.
    Reinstall your graphics card driver:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Device Manager.
    2. Expand Display Adapter.
    3. Right-click your display adapter and select Uninstall. Then reboot your PC.
    Check the registry

    You may also see a black screen after signing in if the user interface has been replaced with software that is incompatible with Windows 10. You can check this in the registry. Warning: This solution will modify the registry. Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should backup the registry for restoration in case problems occur.

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Run.
    2. Type regedit.exe into the Open text box and click OK.
    3. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    4. Click to select the WinLogon key, and then, in the right pane, click Shell. The value of Shell in the Data column should be explorer.exe. If the value of Shell isn't explorer.exe, double-click Shell, and then, in the Value data text field, enter explorer.exe, and then click OK.
    5. Close the Registry Editor and then restart your PC.

    Check for a corrupted user account

    There could be a problem with the user account. To test this, create a new administrator user account and check if the new account also boots to a black screen:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Command Prompt (Admin).
    2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):

      net user test <password> /add
      net localgroup Administrators test /add

    Provided by: Sharath Srinivasa, Microsoft Forum Moderator.

    See if any of this works for you,
    John

     
    AmericanPharaoh, Aug 31, 2019
    #4
Thema:

Windows 10 black screen after restart

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