Windows 10: Windows 10 Black Screen During Install

Dell Inspiron 7537
i7-4500U with Intel HD Graphics
Nvidia GT 750M

 

cheers
can you talk us through what you did?

 

So really, I follow what db236 did except I didn't really mash any buttons at 75 percent or any of that. I just let Windows installation do its part.

1) Refer to db236 Link and download the dell bios update for June 2015.
2) Let it install and keep laptop plug in and your bios will flash.
3) After laptop boots back up, install the latest Nvidia driver 353.62 using Nvidia GeForce Experience and restart your computer. Black screen should not appear now.
4) I update to Windows 10 using the media tool not the reservation, using this link : Windows 10 , Download according what bit your system is running: 32 or 64 bit

5) Then, I used the Upgrade to Windows 10, I kept all my personal files and settings and let Windows run the upgrade
6) And now you sit back and relax and watch the percentage go up.
7) Normally, after the percentage, the problem arise with the black screen but it wont happen anymore. You will be greeted with some windows 10 set up, I recommend using Customize settings to configure your prefer Windows setting
8) Tadah, Windows 10 right in front of you

I hope I was clear in what I did.

 

I'm stuck as well with same issue. Updated my 7537 to windows 10 initially it stuck with no display backlight. Now my machine is on reboot loop. I don't see any recovery option. Disk looks to get and uefi. I don't have product key details not sure if I format and reinstall work. Any suggestions?

 

Hey guys and gals,
This worked for me and was able to launch with Windows 10!

Simply wait until you see a cursor on your screen and then turn off your computer
Turn it back on and go into BIOS (My key was F2)
Exit BIOS and when you do I had a conformation to leave and it looked different to my original bar that would show up
Then take your cable used to display on your Monitor(s) and plug it into your motherboards graphics
When you do, you should see a setup screen
Select Setup and wait for it to finish
Select your Profile and then go to display settings
Select one monitor and click 'Apply'
Then plug back into your GPU and viola!

 

I've had the same issues with my 7537 as everybody else in the thread, after reading through I did the following which worked:

1) Re-installed Win8.1 64 bit (clean install)
2) Did the BIOS update from Dell
3) Did all the Win8.1 updates available
4) Upgraded to Win10 from Windows Update

Step three may or may not be required, I didn't test the upgrade after the BIOS update, but to be safe I let it update for an hour or so just in case.

Either way Win10 is up and running finally, which is thanks to everybody in this thread so far *Smile

 

I had the same issue but now when I try to turn my computer on, after a hard reset, nothing happens and it starts beeping at me. Help!

 

Sounds like a memory problem. Try removing and reinserting your memory, see if that resolves the problem. Otherwise remove half and test. If no good swap memory and test again.

 

Hey. Inspiron 7537 user here. Just wanted to chime in and confirm what Alphos2000 (THANK YOU!!!) said : upgrading the BIOS saved the day after 2 failed installs (one which booted seemingly correctly after a fatal video BSOD during install, then a full system reset from recovery tools). So basically I turned the computer off when I saw the cursorless black screen during the second installation, I got FreeDOS on a usb stick (using Rufus) with the install files for BIOS A13 from Dell's site, and after disabling UEFI, booting from USB, flashing BIOS and re-enabling UEFI, Windows 10 finished it's installation process with no problems, activated and all.

It's kind of sad that Dell didn't mention the mandatory BIOS update but I guess they wouldn't have a reason to test it with an old version of the BIOS or to keep such units lying around... I'll try to somehow let them know they should add an asterix in their table because I don't know many people who go around flashing their BIOS all the time for fun. I for one don't really think about it unless there's a known issue or something that affects me. Anyways, thanks again.

 

Hi, this worked for me.
I went to device manager and disabled the Nvidia GeForce GT 750M before I started the upgrade. I have failed 9 times before i tried that. Windows 10 now fully installed. Upgraded from 8.1. I also upgraded my BIOS too!
Best of luck.

******************************
I

 

I have same problem, I tried this night and i failed again. black screen in 75% during installation " in configuring setting".
I shutdown laptop and it go back to win 8.1.









after shutdown laptop





and when i loging in I found this









is maybe the problem happen cos windows try to install those things!!! during installation.

 

Check this article by Andre De Costa:

How to Troubleshoot common Setup and Stop Errors during Windows - Microsoft Community

Search the article for c1900101.

 

It is definitely a display issue. When the screen freezes:

1. Restart, let the screen come to login (you cannot see this, but it does happen in the background)
2. press control, and then your password
3. after a few minutes the computer will start, you cannot see that though
4. Press the key F4 (as if you are changing the display to a projector). If nothing happens, try 3-4 times slowly each time pausing to see a flicker/ or screen showing up
5. You can eventually see the screen...
6. Select either dual screen display or "show second screen only" option...
7. Quickly back up your data....
8. Never ever upgrade Windows until everyone says its safe... No use being on the bleeding edge.

 

I wouldn't disable the update service all together. That's just crazy talk.

 

I was updating a Dell Precision M4600 from Windows 8.1 to Window 10 Pro. For me the black screen with white cursor (and the processor furiously running) was caused by the laptop having an onboard Intel HD video as well as an nVidia video card. I had the Optimus technology turned off in the BIOS. That meant I was using the nVidia exclusively, not the onboard Intel.

I forced a shutdown, went into the BIOS and enabled Optimus so that the laptop was using the onboard Intel HD video. That was all it needed, and then the update to Windows 10 proceeding without a hitch.