Windows 10: Windows 10 black screen when boot Spec: Samsung t2735f, Amd ryzn 3 vega 8 2200g

submitted by /u/LegoTm2411
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:)

 

Screen broken after I installed drivers of AMD Radeon Vega 8 Graphics

Mainboard : ASUS A320M-K

BIOS version: 4406

CPU: AMD Ryzen 2200G

OS: Windows 10 (10.0.17763.379)

I tried to install drivers of AMD Radeon Vega 8 Graphics from ASUS, AMD and MS on various versions of Windows 10(10.0.17134.1, 10.0.17134.706 etc.), Every my try made screen broken, there are a lot of green symbols scrolling from top to bottom on the screen,
then I restarted my PC, Windows 10 told me Windows was not load correctly and the problem can not be fixed. I had to reinstalled Windows 10. Such thing happened again and again. I installed Windows 10 20+ times in recent days.

 

AMD Ryzen 2200G systems hang, usually no BSOD

Problem: Systems hard lock after anywhere from a few minutes of uptime to a couple of days. Image is frozen on screen and no mouse cursor is visible, pressing Ctrl+Shift+Win+B to reset graphics driver does nothing. Only one of the PCs has ever bluescreened
and it only did so one time, with error code 0x1000009f DRIVER_POWER_STATE_FAILURE for ntoskrnl.exe. I tried updating, downgrading, and reinstalling GPU, NIC, and sound drivers but no luck. Every other time the PCs don't bluescreen when they lock up and there
is nothing in the Event Viewer that is helpful.

Troubleshooting steps tried:

1. Updated AMD drivers from 18.5.1 to 18.7.1 and 18.8.1.
2. Clean installed both 18.8.1 and 18.5.1.
3. Installed Realtek LAN and audio drivers from ASRock.
4. Clean installed 17.7 AIO driver package from ASRock (listed as 17.40).
5. Updated BIOS from 4.70 to 4.90.
6. Reset BIOS.
7. Uninstalled August 2018 Windows 10 patches.
8. Switched to Balanced power plan instead of Ryzen Balanced.
9. Disabled USB suspending and PCIe ASPM
10. Switched to High performance, disabled ASPM & USB SS
11. Increased SOC voltage to 1.1 and RAM voltage to 1.3.
12. Removed AMD drivers, used Microsoft Basic Display Adapter.
13. Uninstalled Malwarebytes Premium 3.5.1
14. Started in Safe Mode w/ Networking
15. Repair install 1803.
16. Used only one RAM stick at 2133MHz.

Next steps:

1. Clean install 1803
2. Install 1709, delay 1803 update
3. RMA ASRock motherboards
4. Replaced ASRock motherboards
5. Replace AMD with Intel

Identical systems specs:

• AMD Ryzen 2200G CPU
• ASRock AB350M Pro4 Micro ATX Motherboard
• G.Skill Ripjaws V 8GB (4GBx2) 2666MHz DDR4 RAM
• Samsung 860 EVO 250GB SSD
• EVGA 450W Bronze PSU
• Fractal Design Core 1000 Micro ATX Case
• Windows 10 Pro x64 v1803

Other system specs:

• AMD Ryzen 2200G CPU
• Asus TUF B350M Plus Gaming Micro ATX Motherboard
• Corsair Vengeance LPX 8GB (4GBx2) 3000MHz DDR4 RAM
• Samsung 860 EVO 250GB SSD
• Corsair TX650M Gold PSU
• Fractal Design Node 804 Micro ATX Case
• Windows 10 Pro x64 v1803

Details:

I built four identical systems and one with different motherboard and RAM, all of them are having this problem to varying degrees of severity. The worst one locked up within 15 minutes, but the best one used to work for over a week without issues. I tried
doing a repair install on one of the systems, during the preparation period for the upgrade the system locked up at 16%. I was able to get it to complete to the point of restarting to do the majority of the install, but that locked up multiple times as well.

I've looked through the event log, and there is nothing between the systems that points to the source of the problem. There is no one thing that causes the systems to lockup, and there is no rime or reason to when they lockup. One of them did seem to lockup
every hour, but otherwise it happens at random.

I'm at my wits end; in over 15 years of troubleshooting and building PCs I have never had issues of this scope or inconsistency. I repair computers for a living, and I have never seen issues like this. I have a server based on AMD's Epyc 7351P and my main
desktop is based on the Ryzen 7 1700, and I haven't had issues anywhere close to this on those systems. At this point I'm seriously considering replacing the CPUs and motherboards with Intel equivalents. I've I'm willing to try any suggestions any one has,
no matter how much of a long shot they are or how stupid they seem.

Here's a link to the dump file, driver list, and system info: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

Ryzen 3 2200G Black Display after driver update

In addition to all that has been said above, make sure that you are using the correct AMD driver for the Ryzen you are using.

Get your driver from here:

https://www.amd.com/en/support/apu/a.../amd-ryzen-3-0

According to AMD, that is the driver that you should be using with the 2200G. Don't use the driver that Windows installs. It could be several iterations old and/or for the wrong processor. Since I use AMD myself, I make sure I get my drivers right from AMD.