Windows 10: Windows 10 - Black screen when changing user after sleep

When my PC has gone into sleep mode for a while, I move mouse and click to bring it back and am presented with my wife's logon screen. I select my user and furnish my passcode, <enter> and …… Black screen with cursor arrow….. Only way out is to power off, wait, power on and wait a longish time before my logon screen appears.

This started to happen when a Windows 10 update came in yonks ago and is frustrating.

:)

 

Windows 10 Black Screen with cursor after sleep

Hi,

I am sorry for the inconvenience caused to you. I know that you are getting a black screen after it goes to sleep. Please follow the below steps and check if I helps you.

If you see the black screen only
after sign-in and you can see a mouse cursor:

• 
  While at the black screen, try using CTRL+SHIFT+ESC to start
  Task Manager.
  
• 
  If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task. If this resolves the black screen, use corruption resolution steps (dism, then sfc).
  
• 
  If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):
  
  net user test <password> /add
  
  net localgroup Administrators test /add
  

This will give you a test user to try, which will confirm if the issue is user or system-specific.

If you see the black screen before sign-in:

1. Try connecting to different video outputs on the PC. Sometimes a change in driver can cause the video to be sent:

• To a different Adapter: from integrated graphics to a discrete card or vice versa.
  
• To a different output: from HDMI to DVI, DisplayPort to VGA, or any other combination.

2. Try to boot into Safe Mode with Networking or Enable low-resolution video.

• Advanced boot options, Safe Mode with Networking, or Low Resolution Video.

http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

• Check Device Manager and look for Display Adapters.
  • If you see 2 items under Display Adapters, disable to integrated video card (e.g. Intel HD 4000 or AMD Radeon HD 4200) and restart. (try vice versa if it does not work)
    
  • If you see 1 item under Display Adapters, rollback the driver or uninstall the display adapter in Device Manager, and enable the option to delete driver software.
    

Check the PC or display adapter manufacturer’s site for an updated driver.

Hope this helps in resolving the issue. If the issue persists, do get back to us.

 

Black Screen Isuue in Window 10

Hi kashish,

I would appreciate you for trying troubleshooting steps.

To understand the issue better, I request you to answer few questions:

• Does black screen appear when you before user login’s or after user has logged in ?
  
• Does black screen appears when you lock your pc?

This problem occurs because of a change in the behavior of Win Logon and Logon UI. This change introduces the potential for the deadlock.

I would also suggest you to install all the updates available for the system and check if it helps.

Follow the Below steps:

• Type settings in the Search area on the taskbar and select Settings
• Select Update and Security.
• Click on Windows Update and select Check for Updates

Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

Thank you

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.