Windows 10: Windows 10 black screen

Hello,

We are facing black/blue solid color screen with cursor randomly. This is when an user lock his session and doesn't use for a while, sometimes happen in 10 minutes other in less time or more time. When it happens the user can't unlock his session, ctlr-alt-del doesn't work practically the keyboard don't work, the user can move the mouse but the buttons also don't work, overall the screen is frozen. The only ways are hard reboot or due all the computers are in domain I use my admin computer to send the command taskkill to kill the process LogonUI.exe of the affected computer. With this the user can log in again. Sometimes when the user finally can login after I kill the process i have to run the explorer.exe due the taskbar is not showing up.


>>We have two version of W10, 1709 and 1809 but the issue is the same on both.


>>The graphic drivers are up to date and all the chipset drivers too. We have different models, HP and DELL, but the drivers are up to date and the issue affect everyone...


>>The updates in both version are ok, but due the issue is showing up in both versions i don't think could be an update issue.


>>SFC scan doesn't show problems and DISM also.


>>Sleep option is set on "never".


>>Our antivirus is Symantec 14.2.4814 right now i am doing test to see if it could be related of


>>Even viewer in the part of System just show the error:



"The processing of Group Policy failed because of an internal system error. Please see the Group Policy operational log for the specific error message. An attempt will be made to process Group Policy again at the next refresh cycle"


And the part of the System:


"Event Name: StoreAgentScanForUpdatesFailure0"


I hope you cold help me with some insight..

Thanks in advance.

:)

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.