Windows 10: Windows 10 BSOD, don't know how to interpret the .dmp files

I'm running Windows 10, OS Version 10.0.18362 Build 18362


For more than a week, I’ve routinely been getting BSODs with the error message, BAD POOL CALLER, multiple times a day.



To try and pinpoint the problem, I downloaded Visual Studio and WDK for Windows 10 Version 1903. I registered file associations for .dmp, .hdmp, .mdmp, .kdmp, and .wew. I launched wndbg and set the symbol search path to



SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols.



I then attempted to read the dmp files, but in each one I received the message:



Unable to load image \SystemRoot\system32\ntoskrnl.exe, Wind32 error 0n2

*** WARNING: Unable to verify timestamp for ntoskrnl.exe



Since I was unable to use wndbg correctly, I downloaded BlueScreenView. I hear that its reports are often inaccurate, but I figured a possibly-correct analysis was better than no analysis. In every crash, BlueScreenView identified storport.sys and ntoskernel.exe as the culprits; iaStorAVC.sys was also mentioned in a handful of crashes. I’m not sure what to do with this info, though, as I can’t find any of these on the list of drivers in device manager.



You can probably tell I’m not knowledgeable about tech, and this stuff is outside my league. So, I’d be extremely grateful for step-by-step answers to the following questions:



1) What, if anything, should I do about storport.sys, ntoskernel.exe, and iaStorAVC.sys?



2) How can I set up the symbol search path for wndb to properly read dmp files?



Also, if someone wants to read one of my dmp files, I could try uploading some.



Thanks a bunch!

:)

 

BSOD with DMP files and MSInfo

I have used the verifier app and collect the dmp files along with the MSInfo32.

I been receiving the BSOD for a bit and I had the motherboard replace at the Company's helpdesk requested it. I knew that was not the issue. I know is a driver issue but don't know how to fix it and what is exactly causing the issue. I believe is the Cisco
VPN software that is causing it.

When the BSOD happened under the verifier app the

DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys) The xxxx.sys is the name of the driver that caused the crash.
If it is listed please note it and tell us what it is.

the xxxx.sys was something like vpnxxx64.sys I believe..can't remember it exactly.

here is the link to OneDrive to see the DMP files and the MSInfo32 files.

022417-11640-01.zip

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

BSOD with DMP files and MSInfo

Hi,

For us to effectively assist you, kindly provide us the information below:

• Have you made any changes prior to this issue?
• Are you trying to re-install Windows 10 or any of your programs when this happened?

Meanwhile, kindly check the post of SpiritX MS MVP from July 24, 2016, through this

link to see the steps that can possible assist you on this issue.

Let us know how it goes.

Regards.