Windows 10: Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help?

Discus and support Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? in Windows 10 BSOD Crashes and Debugging to solve the problem; I've been getting these issues for a while, but only while playing a few specific games (Sea of Thieves & Outer Worlds) purchased from the Microsoft... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by David_McFarland, Nov 3, 2019.

  1. Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help?


    I've been getting these issues for a while, but only while playing a few specific games (Sea of Thieves & Outer Worlds) purchased from the Microsoft Store, making these games almost unplayable. Game freezes after an indeterminate amount of time (Sea of Thieves can run well for hours or just a couple of minutes, sometimes freezing on the loading screen, The Outer Worlds seems to freeze between 5 and 15 minutes).
    During freeze, sound bugs out, using sounding like a low-pitch, glitchy, "baseball-card-in-bicycle-spokes" sound. Occasionally sound will maintain on a short loop.

    It only occurs with the above-listed games. Other games are fine; I have no other games from the Microsoft Store.


    BlueScreenView indicates the title'd three errors, but it appears to be primarily hal.dll and ntoskrnl.exe.


    Results in a DPC_Watchdog Timer Violation.

    Results are repeatable.

    Fixed attempted:
    1. Turn it off and back on again.

    2. Update drivers. (Like a billion times.)

    3. Update firmware of harddrives.

    4. Update ALL drivers.

    5. Diskcheck harddrives.

    6. System scan

    7. Turn off anti-virus.

    8. Unplug all peripherals except for one monitor, keyboard, mouse. May try again using other monitor and other mouse I have.

    9. Removal *all* dust from inside the computer. (Temperatures indicate normal anyway).

    10. Verify Windows 10 Up to date

    11. Download other drive-updating software to MAKE SURE the drivers are up to date.

    When the issue arose with Sea of Thieves about a year ago, I also reinstalled Windows and Sea of Thieves, both.


    I'm beginning to suspect it might be something going on with the motherboard. Friends suggested it may be an audio-card issue (audiocard is internal) based on description of the failure.

    Dump File : 110319-26578-01.dmp
    Crash Time : 11/3/2019 3:36:24 PM
    Bug Check String :
    Bug Check Code : 0x00000133
    Parameter 1 : 00000000`00000001
    Parameter 2 : 00000000`00001e00
    Parameter 3 : fffff806`6d173358
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+1848
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 10.0.18362.387 (WinBuild.160101.0800)
    Processor : x64
    Crash Address : ntoskrnl.exe+1c1220
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\110319-26578-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 18362
    Dump File Size : 3,536,068
    Dump File Time : 11/3/2019 3:37:32 PM

    :)
     
    David_McFarland, Nov 3, 2019
    #1

  2. BSOD ntoskrnl..exe+1b35e0

    Hi, KirbyBakken

    My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

    Check this link, I hope it helps

    https://www.thewindowsclub.com/ntoskrnl-exe-hig...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.

    Let us know if these steps help you to resolve the issue.
     
    MaritzaCapiro, Nov 3, 2019
    #2
  3. sourpatch Win User
    WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]


    Hello zbook and thank you!

    1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

    3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

    4). Bios is up to date.

    5). I reset Bios.

    6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.

    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]


    7). Ran memtest86+ for 15 hours and made 11 passes with no errors.

    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]


    8). HD Sentinel results were good:

    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]


    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]


    9). chkdsk results:

    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]


    10). Typical temps for my PC.
    • A). Idle Temps:

      Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]
    • B). Temps after 20 min of gaming:

      Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help? [​IMG]

    11). I will be running FurMark tonight and will monitor temps.

    12). Updated my personal Ten Forums System Specs as well.
     
    sourpatch, Nov 3, 2019
    #3
  4. sourpatch Win User

    Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help?

    sourpatch, Nov 3, 2019
    #4
Thema:

Windows 10 BSOD - hal.dll / ntoskrnl.exe / nvldmkm.sys - while playing games only - Help?

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