Windows 10: WINDOWS 10 BSOD

What can I do to fix this issue? I hope you guys can help or guide me to fix this. Thank you.


Below is the bugcheck analysis using windbg:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: ffffd9ad98cbc029, Address of the instruction which caused the bugcheck

Arg3: ffffe50bf9476250, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.



Debugging Details:

------------------





KEY_VALUES_STRING: 1





STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1





DUMP_CLASS: 1



DUMP_QUALIFIER: 400



BUILD_VERSION_STRING: 10.0.17763.195 (WinBuild.160101.0800)



SYSTEM_MANUFACTURER: Hewlett-Packard



SYSTEM_PRODUCT_NAME: HP ProDesk 400 G2 MT



SYSTEM_SKU: J8G72PT#UUF



BIOS_VENDOR: Hewlett-Packard



BIOS_VERSION: L02 v02.18



BIOS_DATE: 05/09/2014



BASEBOARD_MANUFACTURER: Hewlett-Packard



BASEBOARD_PRODUCT: 198E



DUMP_FILE_ATTRIBUTES: 0x8

Kernel Generated Triage Dump



DUMP_TYPE: 2



BUGCHECK_P1: c0000005



BUGCHECK_P2: ffffd9ad98cbc029



BUGCHECK_P3: ffffe50bf9476250



BUGCHECK_P4: 0



EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



FAULTING_IP:

win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad

ffffd9ad`98cbc029 0f1101 movups xmmword ptr [rcx],xmm0



CONTEXT: ffffe50bf9476250 -- (.cxr 0xffffe50bf9476250)

rax=ffffd9c500903000 rbx=0000000000000001 rcx=0000000000000000

rdx=0000000000000007 rsi=ffffe50bf9476d20 rdi=ffffe50bf9476d68

rip=ffffd9ad98cbc029 rsp=ffffe50bf9476c40 rbp=0000000000000001

r8=00000000ffffffff r9=ffffd9c50285703a r10=00000000ffffffff

r11=ffffe50bf94769f0 r12=0000000000000000 r13=0000000000000001

r14=ffffd9c500903000 r15=0000000000000001

iopl=0 nv up ei pl nz ac pe cy

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010213

win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad:

ffffd9ad`98cbc029 0f1101 movups xmmword ptr [rcx],xmm0 ds:002b:00000000`00000000=????????????????????????????????

Resetting default scope



CPU_COUNT: 4



CPU_MHZ: da4



CPU_VENDOR: GenuineIntel



CPU_FAMILY: 6



CPU_MODEL: 3c



CPU_STEPPING: 3



CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 24'00000000 (cache) 24'00000000 (init)



BLACKBOXBSD: 1 (!blackboxbsd)





CUSTOMER_CRASH_COUNT: 1



DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



BUGCHECK_STR: 0x3B



PROCESS_NAME: PrintIsolation



CURRENT_IRQL: 0



ANALYSIS_SESSION_HOST: PF12FEXN-2Q2018



ANALYSIS_SESSION_TIME: 02-07-2019 22:50:47.0299



ANALYSIS_VERSION: 10.0.17763.132 x86fre



LAST_CONTROL_TRANSFER: from ffffd9ad98c7c7c9 to ffffd9ad98cbc029



STACK_TEXT:

ffffe50b`f9476c40 ffffd9ad`98c7c7c9 : ffffd9c5`006029d0 ffffffff`00000000 ffffd9c5`02858550 ffffd9ad`98a77bdf : win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad

ffffe50b`f9476d00 ffffd9ad`98c9c392 : 00000000`00000000 ffffd9c5`02858550 ffffe50b`f9476ec0 ffffd9c5`00903000 : win32kfull!FONTOBJ_cGetGlyphs+0x29

ffffe50b`f9476d50 fffff807`3c9cbd85 : ffffd9c5`00903000 00000000`00000001 00000000`00000000 ffffe50b`f9476d84 : win32kfull!NtGdiFONTOBJ_cGetGlyphs+0x122

ffffe50b`f9476dd0 00007ff9`f09662e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25

00000000`00e0b908 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`f09662e4





THREAD_SHA1_HASH_MOD_FUNC: a9532d501db653ddf4115621b75b0545b76a4bbb



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4554348713d281b44e29bc23ecc54386af1c0dc1



THREAD_SHA1_HASH_MOD: 4b0b617a0dfdccf32d810bf06e973af5ab544eda



FOLLOWUP_IP:

win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad

ffffd9ad`98cbc029 0f1101 movups xmmword ptr [rcx],xmm0



FAULT_INSTR_CODE: 4801110f



SYMBOL_STACK_INDEX: 0



SYMBOL_NAME: win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad



FOLLOWUP_NAME: MachineOwner



MODULE_NAME: win32kfull



IMAGE_NAME: win32kfull.sys



DEBUG_FLR_IMAGE_TIMESTAMP: 0



IMAGE_VERSION: 10.0.17763.194



STACK_COMMAND: .cxr 0xffffe50bf9476250 ; kb



BUCKET_ID_FUNC_OFFSET: ad



FAILURE_BUCKET_ID: 0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside



BUCKET_ID: 0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside



PRIMARY_PROBLEM_CLASS: 0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside



TARGET_TIME: 2019-02-07T07:55:49.000Z



OSBUILD: 17763



OSSERVICEPACK: 195



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



SUITE_MASK: 272



PRODUCT_TYPE: 1



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



OS_LOCALE:



USER_LCID: 0



OSBUILD_TIMESTAMP: unknown_date



BUILDDATESTAMP_STR: 160101.0800



BUILDLAB_STR: WinBuild



BUILDOSVER_STR: 10.0.17763.195



ANALYSIS_SESSION_ELAPSED_TIME: 712



ANALYSIS_SOURCE: KM



FAILURE_ID_HASH_STRING: km:0x3b_win32kfull!rfontobj::binsertglyphbitslookaside



FAILURE_ID_HASH: {ce603602-155f-03d7-d64e-0b9170fa0d25}



Followup: MachineOwner

:)

 

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Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

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credit to Lifehacker.

 

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