Windows 10: Windows 10 Camera Issues

I am having trouble with the camera on my new HP Envy laptop. I get notifications that my camera is on and that I need to activate the kill switch to turn it off. I am not finding a "kill switch" in camera settings. When I go to the Start Menu and select the camera icon, I get a message that says "We can't find your camera. Check to make sure it is connected or installed properly, that it isn't being blocked by antivirus software and that your camera drivers are up-to-date." Then it says, "If you need it, here's the error code: 0xA00F4244<NoCamerasAreAttached>" Well obviously a camera MUST be attached, otherwise I wouldn't get the original notification about the camera being on! I have the latest Windows 10 software updates installed. I would appreciate any help that you can give me. I'm totally at a loss regarding how to correct this issue. Thanks!

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Issues with copying the content from Camera to Windows 10

Hi Keld,

As you are facing issues with copying the photos from the Camera on to Windows 10, do not worry we will help you with this issue.

Do let us know if the same issue persists when you try to connect the camera on different computer?

(This will let us know if the issue is with camera or the computer)

Let us try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Check for the drivers with exclamatory mark in yellow triangle.
• If so, right click on the driver, click on Properties
  and check the device status.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Get back to us with an updated status of accessing the camera on your device for further assistance.

Thank you.

 

Camera issue

Hello,

This issue might be caused by corrupted system files. For us to know more, please answer the following:

• Were there any recent changes made prior to the issue?
• Are you getting any error messages or pop-up message while using your camera?

Meanwhile, we suggest updating your generic drivers. To do that, follow the steps provided on this
article.

Get back to us and give us an update.