Windows 10: Windows 10:" Cannot print due to problem with printer setup" affects Word and Excel

Recent problems printing in Word and Excel with a HP OfficeJet Pro 8025. Using Windows 10 Pro, version 1903, installed 6/11/2020 and updated through today, 8/10/2020. No issues printing pdfs.

:)

 

Word/Excel 2016 could not connect to printer

Windows 10 Pro, Office 365 Business Premium. Dell OptiPlex 7050 PC.

Random occurrences of Word/Excel not being able to print, the application says it can't find any printers. Within Word/Excel shows all printers installed on the PC as 'not connected' but it only shows this in one of the Office apps at a time. If you get
the print error in Excel then you open Word and the printers are listed with no problem. If you can't print in Word then open Excel and Excel can print fine. A test print also works outside of Office so it only seems to be within Office 365 apps that we see
the problem. Some users are printing directly to a printer via IP and others go via a print server but the problem affects all printers. A restart of the print spooler service doesn't help, the only way to resolve the issue is to reboot the PC. Affects random
domain users at random times. We could run an Office repair to see if that fixes it but how come a reboot fixes it every time? Any other suggestions to save a restart?

 

Word can't print due to a problem with the printer setup

Word can't print due to a problem with the printer setup. This is the error message I get. I have spoken with Canon and they tell me it is a problem with the Print Spooler. Do you have a fix please.

John Burberry

 

Windows can't print due to a problem with the printer setup" Windows 10

Hi Olivia,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.



The error that you are receiving can be due to the following reasons:

• Your Printer Driver Is Damaged
• The Windows Registry Has a Damaged Default Printer Entry
• A Device Conflict Exists on the Printer Port
• Files in the Windows Printing Subsystem Are Damaged

I would suggest that you refer to the article Error message: Windows cannot print due to a problem with the current printer setup provided in the link below and check if it helps resolve your issue

https://support.microsoft.com/en-us/kb/329845

Also you can refer to the article Fix printer problems provided in the link below and check

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Hope this information helps