Windows 10: Windows 10 - can't save photos from movie files

I have mov files I want to make photos from. Microsoft Photos app is working for other functions, but when I choose "save photos" the app gets stuck on "loading" and never gets past that. I did app and system updates and all are current. Hoping I can find help here.

:)

 

Issue with saving edited movie in Windows Movie Maker.

Geethu B.

I tried to repair in the uninstall/change page..... But Windows 10 is not listing MOVIE MAKER anywhere on the uninstall/Change page.... so I can't get to your next step of repair..............

Guess I will try the Clean Boot suggested below........which sounds scarry.

Stan

 

Windows 7 Will Not Include Email, Photo and Movie Programs

I think people missed that MS did not say "Internet" in the program list. Just Email, Photo, Movie.

 

Issue with saving edited movie in Windows Movie Maker.

Hi Stan,

Thank you for contacting Microsoft Community. I understand that you have an issue with saving edited movie in Windows Movie Maker.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

1. Conflict between other opened programs.

2. Missing Windows Updates.

Try the steps listed here:

Method 1:

Try closing all other programs when saving the movie in Windows Movie Maker. Check if it helps.

Method 2:

If the issue persists, I suggest you to install all the available Windows Update and latest device drivers from the manufacturer website. Check if it helps.

Refer the article for additional information.

http://windows.microsoft.com/en-us/windows-live/movie-maker-file-types-faq

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.