Windows 10: Windows 10 can't see or detect a bluetooth device. My phone and ipod connects to this...

I cant see or detect a bluetooth device on my windows 10 laptop. I have no problem seeing other bluetooth devices and connecting to them on my laptop.

I can connect to this bluetooth device via my phone and ipod touch so there is no problem seeing the device on those things.

:)

 

IPod won't show up under 'My Devices'/This PC

Hi Hailey,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about connecting the IPod to your computer. Do not worry, now that you have me with you let me take care of this.

Let us know the make and model of your computer?

Try the below troubleshooting steps to figure out what causing the issue:

• I suggest you to connect the different devices to your computer from USB port and check if it is detected. This will let us know if the issue is with IPod device.
• Try to connect the device to different ports of the computer to detect if the issue is with the port.
• Try using different USB cable, connect the device and check if it is detected. This will let us know if the issue is with USB cable.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to install all the pending updates via Windows Updates as it may provide the latest drivers for USB ports on your computer.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.

 

Audio on connected Bluetooth devices


I'm having a weird problem that I can't figure out and it's driving me nuts.

All that I'm attempting to do is to listen to the podcasts that I have on my Android smart phone through the speakers on my computer via Bluetooth. This worked in Win 8, but since upgrading to 10 I'm encountering a problem.

The computer will pair with the phone with no issues. It will also connect with the device via Bluetooth, no issues there either. But I can't make it pull the audio from the phone. When connected, the audio still plays through the phone, and not the computer.

I've poked around audio settings, and can't find anything. I installed drivers specific to the phone, that did not work. I also went to Dell's site and installed Bluetooth drivers that are specific to my computer. No change.

Any suggestions?

 

Device Manager Un-Hiding Hidden Devices


When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed