Windows 10: Windows 10 computer randomly freezes on idle

Greetings!

I have an Acer Aspire E15-576 running Windows 10 2004 (Build OS 19041.508), and I have been having random freezes for the past several weeks. Whenever I leave the computer on idle for several minutes or hours, sometimes my screen would be completely black with no response from using the keyboard or mouse with the Power LED still on, and I couldn't get it into sleep mode through closing the led when this happens. This forces me to do a hard reset to the machine functioning properly again. I couldn't get it into sleep mode through closing the led when this happens. This doesn't happen every time but it happens at least once or twice every two days.

I was wondering if my computer was trying to defrag a corrupt file that could be causing the freezes, so I disabled automatic defragging, but the issue still occurs.

Any possible solutions? Thanks in advance.

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.