Windows 10: Windows 10 computer stuttering when disc tray is in the computer?

Hello, recently over the past few months, I have been having an issue with my computer. I cannot recall the exact starting date, but my computer has been stuttering as in the video and audio will freeze and repeat about 5 times within half a second whenever my disc tray is inside my computer. If I have my disc tray open, however, waiting to put in a disc, the stuttering stops.

The stuttering occurs even when there's no disc inside the tray, and I even attempted to break off the tray and the stuttering still happened, which means it must be a software issue whenever Windows believes the tray is inside the computer.

I have tried uninstalling my optical drive and reinstalling it, uninstalling and reinstalling most of the drivers in my computer, breaking off the tray, using various Windows troubleshooters which weren't able to detect any issues, and restoring to various restore points.

I am unsure of what the problem is, but my temporary solution over the past few months is to just keep the tray out waiting for a disc all day every day, which stops the stuttering.


DxDiag Report:

Operating System: Windows 10 Home 64-bit 10.0, Build 18362 18362.19h1_release.190318-1202

Language: English Regional Setting: English

System Manufacturer: Dell Inc.

System Model: Studio XPS 8100

BIOS: Default System BIOS type: BIOS

Processor: IntelR CoreTM i7 CPU 860 @ 2.80GHz 8 CPUs, ~2.8GHz

Memory: 8192MB RAM

Available OS Memory: 8152MB RAM

Page File: 4975MB used, 7527MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

Card name: NVIDIA GeForce GTX 960

Manufacturer: NVIDIA

Chip type: GeForce GTX 960

:)

 

I can't figure out how to open the disc tray on my toshiba laptop

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Kindly try the below steps and check if it helps.

• Locate the eject button near the disc tray. This button is usually directly to the left or right of the disc tray.
• Press the eject button firmly and quickly. The tray should slide open.
• Press the eject button a second time to close the disc tray.

If the above steps doesn't work try the below.

• Open This PC.
• Right click on DVD drive.
• Click on Eject to open the drive.

If this doesn't help, I suggest you to contact Toshiba support for further assistance.

Here is the link:
http://support.toshiba.com/

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Computer Stuttering.

Here we go again.
Another totally random and annoying problem that has popped up.

I seem to have bad luck in these sorts of things.
So I boot my computer today.
The moment it hits windows I open windows media player and put a song on.

It plays, with just a hint of stuttering. Then, the moment I touch anything else, be it my documents, my computer or even MSN, the whole system stutters really badly.
Its almost as if my computers running on 256mb of ram.

Anyway, ive done the following.
- Scanned for Viruses
- Scanned for malware/adware/other nasties
- Checked that the RAM is properly seated (and removed 2 gigs of RAM, leaving 2 in, and still getting the same result)
- Noted that I only have 29 processes on startup, not even memory hogging.

Ive noticed that the stuttering of performance occurs when my CPU usage goes over 50%, which would mean that one of my cores is being totally utilized. When I look at the other, its barely being used. Please dont tell me that one of my cores died... Task Manager still reports that its being used slightly, so hopefully its not that.

What else can I do?

Im going to try running stock, just in case my new ram isnt liking the OC I had on the old RAM i had in there.
E6400 @ 3ghz
4 Gigs G.Skill 6400 @ 936mhz
Asus P5B Deluxe

Suggestions please *Cry :cry:

 

Disc for windows 7 to run on windows 10

Hi Jane,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to read the Windows 7 disc and check if it helps.

• Insert Windows 7 disc.
• Press “Windows+E” which will open file explorer.
• There you will find the Windows 7 disc.
• Open the disc and copy the files anywhere on your computer, so that you can access the information from the disc.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.