Windows 10: Windows 10 contacts no longer available when faxing via HP Fax

I have been faxing to .contacts, from Word, using the HP Fax installed. In order to fax from both of my computers, I moved the contacts from C:\Users\mypc\Contacts to a folder on my network drive. I then ran shell:contacts to display the default location using the location tab on the resulting properties setting, and changed the default to my network drive folder.

Having continual problems with my IP address changing for my network drive using the dynamic option, I changed it to a static IP address. Having changed my settings, the network drive is displaying on my windows network, however when I open the HP Fax option on Word now, all of the previous contacts are missing. I checked the C:\Users\Mypc\contacts and my network contacts drive folder and both still contain all of the contact files, however I cannot get them to display when sending an HP Fax as before I changed the IP of the network drive.

From the Fax contacts page selections, I can display the printer's fax phonebook and recent faxes, however the fax contact option is blank, which previously displayed the Windows contacts from the default folder.

As I did previously, I assumed I had to change the default location again, which I did before by running shell:contacts which previously opened up the contacts and properties which provided the location tab. However when I now run shell:contacts, I get a message that an app has not been set as a default for this. I haven't a clue what app would be needed to display the shell:contacts, but without one, it will not open.

The current default app now set up is an app called Windows Contacts, which apparently does not do the trick. As it is the only option, along with searching the MS Store, I am lost as to what is needed here.

I'm sure it has something to do with the new IP address of the network drive, but I would sure like to know what. Thanks,

:)

 

Windows Fax and Scan

Hi,

I upgraded Windows 10 from Windows 8 recently. I have the same problem.

Based on your instruction, I can find Windows Fax and Scan in C drive, but it can't find my USB connected HP Photosmart 3210 All-in-One to perform document scanning.

There is no problem to print any document through the same HP printer.

Cheers,

Paul

 

Windows FAX and SCAN - Fax missing in Sent Items and Inbox folder

Hi,

I suggest to uninstall the scanner and fax drivers from the device manager and then re-add the fax modem. Restart the computer and create a new connection.

Follow the steps to uninstall the Scanner and fax drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Expand ‘Other Devices.
  
• 
  Right-click on the devices listed and click on ‘Uninstall’.
  

Hope it helps.

 

Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.