Windows 10: Windows 10 crash when entering sleep mode

Discus and support Windows 10 crash when entering sleep mode in Windows 10 Performance & Maintenance to solve the problem; About a week ago O got a blue screen with the stop code: SYSTEM_SERVICE_EXCEPTION and it said that FLTMGR.SYS failed, after a reboot, it never happened... Discussion in 'Windows 10 Performance & Maintenance' started by Yuvalyly, Apr 17, 2021.

  1. Yuvalyly Win User

    Windows 10 crash when entering sleep mode


    About a week ago O got a blue screen with the stop code: SYSTEM_SERVICE_EXCEPTION and it said that FLTMGR.SYS failed, after a reboot, it never happened again, but since then, every time I select "sleep" from the power options, my PC crash. At first it looks normal, the screen is not receiving any signals and the lights on my mouse and keyboard turned off, indicating that the power to the USB ports have been turned off, as normal, but the power indicator lights on the PC itself stay on and the fan keep spinning, wich mean that the PC is still on, but it did not responded to any input. This last a couple minutes before the PC suddenly turn off completely, and when I turn it back on some of the apps like Chrome say that they didn't closed correctly, like after unplugging the power cable when the PC is on, wich mean Windows didn't just turned off normally. I couldn't find a solution on the internet and the "Get Help" app don't work.

    :)
     
    Yuvalyly, Apr 17, 2021
    #1

  2. Windows 10 crashes when entering sleep mode

    Hello,

    A week ago I (finally) updated my laptop from Windows 7 to Windows 10. Soon I realized my laptop kept running when I closed the screen.

    Yesterday I tried the shortcut to get it in sleep mode and saw the blue crash screen pop-up when it enters sleep mode. It gives the blue crash screen, and then restarts the laptop. The error code which shows up on the bottom right of the blue screen is "bugcode
    NDIS driver".

    I have an Acer Aspire V3-571, and used the Windows 10 upgrade program from Windows to update to Win 10.

    I already tried changing driver version of the Intel Management Engine but had no luck so far. Hopefully the community can help me! Windows 10 crash when entering sleep mode :)
     
    Luc G_0304, Apr 17, 2021
    #2
  3. Sleep mode

    Hi Adam,

    For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

    • Have you made any updates to your computer before experiencing this issue?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you refer to this thread and follow the answer of Andre
    Da Costa to troubleshoot the issue with sleep mode missing.

    You can also refer to this article that was
    created by Andre Da Costa to enable sleep mode.

    Looking forward to you response.
     
    Reymichael Ros, Apr 17, 2021
    #3
  4. monetia Win User

    Windows 10 crash when entering sleep mode

    Windows 8.1 does not enter Sleep mode

    Since a few weeks my computer incorrectly enters Sleep mode from Start->Power menu.

    A few weeks ago, in Sleep mode:
    1. The power led was blinking
    2. Monitor went black
    3. After moving mouse monitor turned on and I needed to enter Windows password

    Now in Sleep mode:

    1. The power led is on all the time
    2. Monitor goes black
    3. After moving mouse I am back in Windows, not prompted for password

    This is a fragment from my motherboard manual:

    PLED (System Power LED):
    Connect to the power status indicator on the chassis front panel. The LED is on when the system is operating. The LED keeps blinking when the system is in S3 sleep state. The LED is off when the system is in S4 sleep state or powered off (S5).

    This means that after pressing Sleep, Windows is not entering S3 sleep state (as it used before), because the led is not blinking.

    This problem is not influenced by choosing (in Advanced Power Options) to allow
    hybrid mode on or off nor by choosing to allow wake timers on or off. I tested all combinations and it's still not entering Sleep.

    If after two hours of doing nothing on the computer I choose the Sleep mode and then after a minute move the mouse, then in the Event Viewer, in the summary of administrative events there is only one event in the "Last hour" column:
    Microsoft-Windows-Kernel-Power with eventID 59 and it says that computer entered away mode.

    In my Bios there are some settings which may influence the power behavior. They didn't change since long time and I think they are ok:


    Windows 10 crash when entering sleep mode 86657d5d-07d5-44ae-b6d3-563bfa772527?upload=true.jpg


    Is there any way to help figure out why the computer doesn't enter S3 mode anymore? And how to fix it?
     
    monetia, Apr 17, 2021
    #4
Thema:

Windows 10 crash when entering sleep mode

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