Windows 10: Windows 10 crash while installing Intel display UHD 620 driver

Discus and support Windows 10 crash while installing Intel display UHD 620 driver in Windows 10 Drivers and Hardware to solve the problem; Hi, I have an MSI GS 65 8RElaptop with Intel UHD 620 and Nvidia GTX 1060 dual graphics. Since the last windows 10 update a couple of months ago,... Discussion in 'Windows 10 Drivers and Hardware' started by Manish_Bhatia_8a74d6, Feb 2, 2019.

  1. MANISH_BHATIA_8A74D6
    Manish_Bhatia_8a74d6 Win User

    Windows 10 crash while installing Intel display UHD 620 driver


    Hi,


    I have an MSI GS 65 8RElaptop with Intel UHD 620 and Nvidia GTX 1060 dual graphics.


    Since the last windows 10 update a couple of months ago, my system keeps crashing randomly. The screen goes black and there is a buzzing sound from the speakers. When I reboot into safe mode, I see that Windows update tried to install Intel Corporation - Display - 8/27/2018 12:00:00 AM - 24.20.100.6292 and was unable to do so. There is no crashdump or event log except for system rebooted without proper shutdown.


    I then need to roll back my driver to Basic display driver in order to boot into the system in normal mode. Already tried clean install of windows and latest drivers from MSI. Even the MSI intel drivers cause the same issue.


    On the basic display driver, I am unable to open nvidia control panel or even adjust my screen brightness.


    Please help

    :)
     
    Manish_Bhatia_8a74d6, Feb 2, 2019
    #1
  2. DAVEM121
    DaveM121 Win User

    Intel UHD Graphics 620 not supporting

    Hi _rahulalam

    Intel released a new device driver for the Intel UHD Graphics 620 on the 5th of this month, you should go to that Intel website, then download and install that full version of the driver to see if Intel have resolved these issues . . .

    https://downloadcenter.intel.com/product/126789...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
    any product advertised on the site before you decide to download and install it.
     
    DaveM121, Feb 2, 2019
    #2
  3. SOA GAMING
    SOA Gaming Win User
    (Display Adapter)Intel (R) UHD Graphics 620 Triangle yellow exclamation mark

    All: If a driver rollback provides no solution, another possible solution would be getting the correct driver directly from Intel

    UHD 620 Intel    .

    Cheers!!
     
    SOA Gaming, Feb 2, 2019
    #3
  4. _RAHULALAM
    _rahulalam Win User

    Windows 10 crash while installing Intel display UHD 620 driver

    Intel UHD Graphics 620 not supporting

    I recently bought dell laptop. But when I am enabling intel uhd graphics 620 unable to play videos(specifically youtube) and also unable to wake laptop from sleep. After disabling intel graphics driver in device manager those things are working fine. Any
    idea what's happening. Model - Dell 5370
     
    _rahulalam, Feb 2, 2019
    #4
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Windows 10 crash while installing Intel display UHD 620 driver

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