Windows 10: Windows 10 crashes after installing latest AMD graphics drivers

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.


I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error


Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

:)

 

Windows 10 crashes after installing AMD Graphics Driver 8670 series.

Hi microvice,

An outdated or incompatible driver is one of the possible reasons why your Windows 10 computer crashes after installing the driver. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.
• What is the make and model of your computer?
• Do you have a third-party security software installed?
• Did you check if the graphics driver is compatible with Windows 10?
• Are you receiving any error messages after installing the driver? If yes, can you provide us the exact error code that flashed out?

Meanwhile, I would suggest that you try to download and install the latest graphics driver from the manufacturer's website of your device.

Update us with the results so we can further assist you.

 

AMD graphic driver not working

Hi Kamal,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

The error message you are getting is probably due to some corruption in the Display driver files. I suggest you to try the steps provided in the below methods and check if it helps to resolve the issue.

We recommend you to download the drivers from the section manually select drivers, from this link :

http://support.amd.com/en-us/download

Go to the link under the section Manually select drivers put the graphics card information and select the Windows 10 32 bit or 64 bit .

Now uninstall the currently installed AMD card drivers an install the downloaded one.

Method 1 : Uninstall and reinstall the drivers from manufacturers website.

Sometimes even though the drivers are up to date there might be a some bugs/corruption with the drivers.

Step 1:

Steps to uninstall the Graphics Card Drivers.

1. “Windows Logo” + “X” keys on the keyboard.

2. Click on “Device Manager” from that list.

3. Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

4. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Keep us posted on Windows related queries and we will be happy to assist you further.

Thank you.

 

AMD Display Driver Install Causing Crash on Windows 10

Describe your system:

• AMD Graphics Card
  • AMD R9 380x
    
• Desktop or Laptop System
  • Desktop, custom
• Operating System
  • Windows 10 64bit
• Driver version installed
  • Trying to install Crimson Edition 16.3.2
• Display Devices
  • Lenovo, HDMI
• Motherboard
  • ASUS H110M-A
• CPU/APU
  • Intel Core i5 6500 3.2GHz
• Power Supply Unit Make, Model & Wattage
  • EVGA 600B 600W 80+ Bronze
• RAM
  • 8GB

Describe your issue:

• Brand new system ran fine for a month. Two days ago screen randomly started to go green. Solid green not a tint. It was also flickering and having weird pixelated issues. Took out GPU and put it back in to check connection. Checked all power supply
  connections. Everything good. Turned PC on and got vertical white lines across the screen and couldn't make it to boot before going black. Plugged HDMI into onboard display and was able to boot but would crash to BSOD withing seconds and give video.tdr failure
  (atikmpag.sys). I safe mode booted and used ddu to uninstall display driver and boot from Windows Basic Display Adapter. At this point my build became stable and now I use the computer, without the graphics card. I downloaded latest display drivers from support.amd.com
  but when I attempt to install the system crashes to BSOD with same video.tdr failure. Upon looking at the display driver in the device manager (in safe mode again) I get a Code 52.
  
• I have attempted to install the Crimson 16.3.2 edition for Windows 10 and 8.1 64bit edition, both with same results.
  
• I attempted to alter the atikmpag.sys file through tutorials I found online to no result.
  
• I attempted to block Windows Update from downloading the latest drivers and installing them with no result.
  
• I attempted a fresh install but as soon as updates were downloaded and installed it crashed again.
• I'm at a loss as to what to do now. Please help.