Windows 10: Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe?

Discus and support Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi. I'm facing huge issues when trying to play FIFA 18. Game crashes almost every time when playing. Sometimes in 10 minutes or sometimes in 30... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by VilleHeikkilä, Oct 10, 2018.

  1. Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe?


    Hi.
    I'm facing huge issues when trying to play FIFA 18. Game crashes almost every time when playing. Sometimes in 10 minutes or sometimes in 30 minutes. Computer freezes totally and after a while it restarts. After restart I've used WhoCrashed to inspect what happened. I'm using latest windows build(1809) and all drivers are up to date. Memory modules should be ok, or at least they've passed memtest fully.

    System specs:


    System Information report written at: 10/10/18 20:44:13
    System Name: WINDMILL
    System summary

    OS Name Microsoft Windows 10 Pro
    Version 10.0.17763 Build 17763
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name WINDMILL
    System Manufacturer System manufacturer
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1002, 02/07/2018
    SMBIOS Version 3.0
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG STRIX Z370-F GAMING
    BaseBoard Version Rev X.0x
    Platform Role Desktop
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale Finland
    Hardware Abstraction Layer Version = "10.0.17763.1"
    Username WINDMILL\ville
    Time Zone FLE Summer Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.8 GB
    Total Virtual Memory 20.6 GB
    Available Virtual Memory 15.5 GB
    Page File Space 4.69 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

    [Display]

    Item Value
    Name NVIDIA GeForce GTX 1080 Ti
    PNP Device ID PCI\VEN_10DE&DEV_1B06&SUBSYS_85E41043&REV_A1\4&2D78AB8F&0&0008
    Adapter Type GeForce GTX 1080 Ti, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 1080 Ti
    Adapter RAM (1,048,576) bytes
    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll
    Driver Version 25.21.14.1616
    INF File oem1.inf (Section108 section)
    Colour Planes Not Available
    Colour Table Entries 4294967296
    Resolution 2560 x 1440 x 143 hertz
    Bits/Pixel 32
    Memory Address 0xF6000000-0xF6FFFFFF
    Memory Address 0xE0000000-0xEFFFFFFF
    Memory Address 0xF0000000-0xF1FFFFFF
    I/O Port 0x0000E000-0x0000E07F
    IRQ Channel IRQ 16
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvlddmkm.sys (25.21.14.1616, 19.65 MB (20,605,496 bytes), 09/10/2018 17:46)



    One WhoCrashed report:

    On Wed 10/10/2018 19:39:49 your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\101018-4828-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1B0F30)
    Bugcheck code: 0x1A (0x1233, 0xB7DE0, 0x0, 0x0)
    Error: MEMORY_MANAGEMENT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a severe memory management error occurred. A driver tried to map a physical memory page that was not locked. This is illegal because the contents or attributes of the page can change at any time. This is a bug in the code that made the mapping call.
    This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    Help, pls.

    :)
     
    VilleHeikkilä, Oct 10, 2018
    #1
  2. sourpatch Win User

    WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]


    Hello zbook and thank you!

    1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

    3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

    4). Bios is up to date.

    5). I reset Bios.

    6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.

    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]


    7). Ran memtest86+ for 15 hours and made 11 passes with no errors.

    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]


    8). HD Sentinel results were good:

    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]


    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]


    9). chkdsk results:

    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]


    10). Typical temps for my PC.
    • A). Idle Temps:

      Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]
    • B). Temps after 20 min of gaming:

      Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe? [​IMG]

    11). I will be running FurMark tonight and will monitor temps.

    12). Updated my personal Ten Forums System Specs as well.
     
    sourpatch, Oct 10, 2018
    #2
  3. sourpatch Win User
    sourpatch, Oct 10, 2018
    #3
  4. TSX420J Win User

    Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe?

    TSX420J, Oct 10, 2018
    #4
Thema:

Windows 10 crashes when gaming, caused by hal.dll and ntoskrnl.exe?

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