Windows 10: Windows 10 Crashing randomly on new AMD build... possible driver issue?

I have built a new desktop PC recently and randomly the PC is stuttering to a frozen state everything is non-responsive except the mouse moves perfectly around the screen - this typically happens once per day - and sometimes crashing fully and rebooting on its own.


I have performed a memory diagnostics test and no issues were reported.


I have also run multiple performance tests on the CPU, GPU, M.2 drives and memory - all of which do not crash under heavy loads.


Following the windows "Driver Verifier" https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983 I have followed this guide and my pc crashed multiple times underly heavy drive loads on boot it failed to boot on all attempts.


From this page, https://answers.microsoft.com/en-us/windows/forum/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d, I then booted into safe mode and saved the minidump files, MSinfo32 and system info here:


*********

https://1drv.ms/u/s!Am_VdsE-ARamkHumYRiugkdP-s4Y?e=Fehcdr

*********


Any help would be incredibly appreciated!!! For me, this is way too difficult to diagnose.


Cheers

:)

 

SSD samsung evo and amd drivers

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be because of the AMD drivers installed on the computer.

Since the Samsung SSD is working fine with the Microsoft AHCI driver, I suggest you to update the AMD driver and check if that helps. To update the AMD drivers follow the steps from the article

Update drivers in Windows 10.

If updating the drivers didn’t help, I suggest you to roll back the driver to previous build and check if that helps. To roll back the driver to previous build follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. In Device manager, expand IDE ATA/ATAPI controllers.
   
4. Right click on AMD SATA Controller and select
   Properties.
   
5. Navigate to the Driver tab and click on Roll Back Driver.
   
6. Restart the computer.
   

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

AMD Display Driver Install Causing Crash on Windows 10

Describe your system:

• AMD Graphics Card
  • AMD R9 380x
    
• Desktop or Laptop System
  • Desktop, custom
• Operating System
  • Windows 10 64bit
• Driver version installed
  • Trying to install Crimson Edition 16.3.2
• Display Devices
  • Lenovo, HDMI
• Motherboard
  • ASUS H110M-A
• CPU/APU
  • Intel Core i5 6500 3.2GHz
• Power Supply Unit Make, Model & Wattage
  • EVGA 600B 600W 80+ Bronze
• RAM
  • 8GB

Describe your issue:

• Brand new system ran fine for a month. Two days ago screen randomly started to go green. Solid green not a tint. It was also flickering and having weird pixelated issues. Took out GPU and put it back in to check connection. Checked all power supply
  connections. Everything good. Turned PC on and got vertical white lines across the screen and couldn't make it to boot before going black. Plugged HDMI into onboard display and was able to boot but would crash to BSOD withing seconds and give video.tdr failure
  (atikmpag.sys). I safe mode booted and used ddu to uninstall display driver and boot from Windows Basic Display Adapter. At this point my build became stable and now I use the computer, without the graphics card. I downloaded latest display drivers from support.amd.com
  but when I attempt to install the system crashes to BSOD with same video.tdr failure. Upon looking at the display driver in the device manager (in safe mode again) I get a Code 52.
  
• I have attempted to install the Crimson 16.3.2 edition for Windows 10 and 8.1 64bit edition, both with same results.
  
• I attempted to alter the atikmpag.sys file through tutorials I found online to no result.
  
• I attempted to block Windows Update from downloading the latest drivers and installing them with no result.
  
• I attempted a fresh install but as soon as updates were downloaded and installed it crashed again.
• I'm at a loss as to what to do now. Please help.

 

Windows 10 crashes after installing AMD Graphics Driver 8670 series.

Hi microvice,

An outdated or incompatible driver is one of the possible reasons why your Windows 10 computer crashes after installing the driver. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.
• What is the make and model of your computer?
• Do you have a third-party security software installed?
• Did you check if the graphics driver is compatible with Windows 10?
• Are you receiving any error messages after installing the driver? If yes, can you provide us the exact error code that flashed out?

Meanwhile, I would suggest that you try to download and install the latest graphics driver from the manufacturer's website of your device.

Update us with the results so we can further assist you.